SNIPES — Local services in Revere

The only good thing I have to say is the person who helped me place the order in store for the sweatpants I wanted was very kind. However fast forward to the order arriving and me going to pick it up, I noticed a few days later that the security tag was still on. No biggie, I stopped by to have it removed and showed proof of my purchase. The gentlemen up front said they couldn’t remove the security tag because it was different and they didn’t have the proper magnet to do so. They also mentioned it must’ve came from a New York store. Super bummed but no biggie. I asked if I could exchange it, answer was nobody had my size. Fine, I’ll just return it, nope you can’t return a clearance item. So in other words you delivered me an item that was technically defective since you can’t remove the security tag, and you won’t take it back? Coming from someone who’s worked for a sneaker store (footlocker, champs) and in sales for almost 5 years. Worst service i’ve ever seen honestly. I had high hopes when this store first opened in my area, but honestly this isn’t the first time i’ve heard the service is disappointing, just sad I had to go and experience...

just an example of todays guest service. the laziest people work here. They’re not mentally there. they have the worst attitude. im surprised they even qualify for a guest service role at all. They all fall into the category of normalize bad behavior, normalize anti everything culture. This team exemplifies 0 sympathy and empathy, lack of patience, lack of any consideration in love for another. they dont seem to have any joy in the workplace. They promote the i can do anything i want and everything is in my favor style of a person. Theres probably many young kids that are more honest than these people. This team is controlled by their anxiety. everything is a chore to them. They seem to be people that are unprofessional for all of life. They don’t take anybody or anything serious. I’d rather travel 35 minutes farther to grab the same product or pay more at a different...

The snipes in revere the manger does not handle situations well my Jordan's were given to another customer after they brought them up front for me to continue shopping was unapologetic and told me that happens it's not store policy to reserve the sneakers for me while I'm still in the store shopping I believe they need more training on customer service and send a few secret shoppers in there to get rid of the employees that want to send good customers away willing to spend 100's of dollars just because they don't know how to treat people and don't feel like working please because revere is closer to me but now I have to go to saugus because the staff are not very helpful...