Cricket Wireless Authorized Retailer — Local services in Rich Township

Purchased a iphone from here June 13th for my daughter, came back June 15th to return the phone because we didn’t need it anymore. Phone was in original package including all accessories unwrapped with plastic cover still on the screen. My total was $332.24 including activation, plan, and device. When I returned the device today, they said they would only refund me back $219.99. That’s $112.25 in return fees and it was within 7 days and returned unused with original packaging. Outlined is the return policy online and in store yet the manager the associate claimed to call made up random fees:

In Store: Payments made in store for Cricket Wireless services are not refundable. That’s the $60 plan

They charged this fee even though original components were returned In Store: Except where prohibited, a fee of up to $25 may be applied when a device purchased at a Cricket Store is returned without all the original components. Examples of missing original components include if the device is missing the battery, battery door, charging transformer, or charging cable.

And another $25 for restocking fee, even though that is outlined nowhere in the cricket return policy about a restock fee.

Just wanted to make other customers aware to not shop at cricket in Matteson or any of their locations if they are going to pick and choose what return policy they want to apply when you get there. Buyer beware. Never again will I even consider cricket because of false advertisement of their...

Okay yes I want to tell you about an employee you have by the name of Terra she is a keeper she is the one who made my life so much simple she was compassionate most knowledgeable and she's just a good person to see she has sympathy and cuz I've been having a hard problem and she's an empath and I really would like for you guys to know about that so if you would give her or not a heads up and I'll try by again if...

Clone Sam and put him in all your locations. I switched to Cricket 2 months ago and have been trying to get all of my information transferred from my old phone to my new one by working with a different location with no success. Thanks Sam for solving my problem cause I was about to switch to another provider after...