The Plaza at Richardson — Local services in Richardson

My Husband was placed @ “ The Plaza of Richardson” by his Hospice Care Team in 4/21. My husband had Traumatic Brain Injury the Hospice Team & myself and just pulled him out of his previous nursing home from of terrible care terrible bed sores body sores and huge blisters he had just started developing that morning. Tradition’s Hospice Director knew the AD @ “ The Plaza” the AD placed My in a private room in a hallway with one other resident so he would get one on one care by DN RN LPN CNA along with our Tradition’s Hospice Team. AD had the Chief come to her office so myself and TH RN could explain the only things my husband could eat the chief understand it would be no problem. I felt good about him being here and being cared for by Tradition’s I could not stay 24/7 they did allow to until he fell a sleep. I was offered a part time job on weekends as front door receptionist I then saw so many things going on @ The Plaza that were not right residents not being taken care of nor watched where the residents wondered off to… The Plaza has two RN at the Nurses Station 2 CNA a Chief on weekends. No janitor not enough staff to care for 98 residents. My husband had the hospice care team who came everyday even weekends to care for him. After 3 mths my husband was moved to a semi private room in a different hallway. The Hospice RN called @ 7:30 am that morning asked if I knew he had been moved I told her no the RN told me you need to request to have he moved back to his last room reason being his new roommate was not sick he was a convict from the Collin County Jail most of that man was going through my husband clothes personal items and I had a snack draw for him that guy was taking all the snacks! I immediately called AD, SW, DN drove straight to the Facility. They would not move my husband back but said the roommate would be removed! The next few months Tradition’s Hospice offered me 24/7 care I accepted. Too many issues with “The Plaza Staff” the first of August 2021 the SW called to inform me they had Covid-19 in the facility I could come inside to visit my husband she assured me the staff would do video phone visits for me with my husband. I immediately called Traditions Hospice they were not informed yet were still going inside to care for him. The Traditions CNA saw my husband 2 times a day she would make video calls to me do I could see him @ he could hear my voice. One Sunday August 15th 2021 @ 10:15am a RN (whom I knew very well) at The Plaza called me he sounded upset he told me my husband was choking the Aide that was feeding him my husband feed him solid foods not soft (because my husband could not swallow) I asked the RN if hospice had been called the RN said yes. I told him I am leaving immediately to come & calling Traditions Hospice myself! The RN told you can not come inside because of Covid-19 I told him if my husband is choking it wouldn’t take long him long to die so yes I am coming inside inform the DN & no one else! I called Hospice Team “The Plaza” had not informed Tradition’s Hospice Team she said the RN & CNA were going to the location ASAP. I was 22 minutes away when I arrived I banged on the F door no one came to the F Door I called main phone number went B door no one came went back to F Door the DN was stand there said u can not come inside!! I told her my husband is dieing so let me inside now!! The RN that called me 2 hours before walked up to the F door said something to DN and he opened the F door I looked at him he said nothing just put up his hands then I yelled back at the DN asked her if Tradition’s was here yet she said nothing to me. I just continued to run to my husband’s room as I was walked in I knew he was not alive. I walked up to his bed sat on his bed as I looked at him I knew he had passed away God had already come taken My Husband of 32 yrs & Dad to our 3 kids & Papa T to our GC to his Heavenly Home. I laid down next to him played music on my talked to him Hospice got in confirmed his tod 12:32pm! I told her put down I want his TOD verified by the Morgue. DC...

READ ALL REVIEWS ON YELP!!!. The staff is very nice when you can find an aide or nurse. They are definitely short staffed. However, I have found my ex-husband in dirty (soiled and wet) clothes or just a diaper and shirt on laying on wet sheets. Sometimes he is in a hospital gown even though I have bought him clothes and labeled everything. When his bed is wet there is no one around to change the sheets for long periods of time. I also have killed two roaches which I informed the front desk. The meals are small, many times served on styrofoam to go containers and he is losing weight. Since he was. moved there late March he has been going downhill. In February in his former nursing home he was walking, had physical therapy, occupational therapy, showers and participated in all family events with only me accompanying him. No family members . Now he is bedridden or in a wheelchair. . I personally am exceptionally not happy with this nursing home and DO NOT RECOMMEND IT. IT ONLY HAS A 3.4 RATING AS A NURSING HOME. THAT IS FAR BELIW STANDARDS. UNFORTUNATELY AT HIS FORNER NURSING HOME HE WAS HARDLY VISITED BY HIS FAMILY. I WAS THERE NUMEROUS TIMES A WEEK, often had dinner in the dining room with him A WE ATTEBDED EVERY EVENT TIGETHER, (NO other family showed up due to inconvenience) .His HIS NURSE WAS SKWSYS IN FRONT OF HIS DOOR. THR ENTIRE STAFF KNEW ME SND WERE VERY FRIENDLY,CARING AND WELL...

This is another lousy nursing home. My dad was starving here; I noticed his collarbone was starting to show. I requested for them to check his weight. He has lost over fifteen pounds in less than three weeks. At the time, my dad was eating pureed food, and his roommate was on a regular diet. Dad was getting his roommate's food, and the roommate was receiving his dad's food. I do not know how this could have happened because dad needed a tech to feed him. They both were starving, as the roommate would not eat his food because it was a pureed diet. When I brought this to their attention, they blamed it on a computer error. The neglect that I could not let pass, the straw that broke the camel's back for me was when I told the nurse that my dad was not responding like his usual self. She refused to listen to me. Three days later, I got a call at work, and the nurse told me that my dad was lethargic; they did an x-ray, which resulted in pneumonia, and he was hospitalized in ICU with tubes everywhere. Dad almost passed. He ended up with a feeding tube and had a stroke that changed his life forever. He can no longer sit in a wheelchair and cannot talk or move his extremities. Dad was discharged and never returned to this place. If you place your loved one in here, remember you were...