Twin Rivers — Local services in Richardson

We all want our family members to be healthy, happy and living independently. George Barrett (friend) owns a business called Joy Senior Living Services and offers his service free of charge. I contacted George to help me locate a senior living community that would be best for my Mother.

George contacted me and said Twin Rivers Assisted Living and Memory Care in Richardson, Texas is a perfect place for your Mother. After my family and I met with management in 2022, we knew George was right. The Staff really cares about you and your family. We knew the transition into Assisted Living was going to be emotional and challenging at the same time. Twin Rivers Management made the transition so special for my Mother and our family. The unconditional love and support that is bestowed upon my Mother and our family is amazing!

The minute you walk through the doors of Twin Rivers, you feel the spirit of love and happiness. The bright and cheery decor along with happy residents playing cards, attending happy hour, movie hour, church services and invigorating exercise time. As a society and especially in Retirement communities, it is extremely important to have the human interaction! Twin Rivers knows how to provide the many meaningful activities that make the Residents feel special and loved!

Twin Rivers sets the bar really high for the level of care and attention to detail they provide. My Mother receives excellent care each and every day. Everyone at Twin Rivers is so respectful and very attentive to any questions you may have regarding maintenance, billing, health, etc., and the Chef even meets with Residents to gain input regarding meal plans.

Nancy Harvath, Executive Director hires a staff that truly loves and cares about people and knows how to interact with the resident and their family members. We love the staff: Wayne - Sales Manager; Carlye - Wellness Director; Charlie - Chef; Diana, Danielle, Nolan, James, Housekeeping Team, Caregivers Team, Kaitlyn, Mona, Robert and Jass.

We appreciate and love the entire Twin Rivers team who show up for work every day and love what they do. Many blessings to each of you. Thank you and keep up...

Our family DID NOT EXPERIENCE the happy ones that some of you are telling about. We were excited & hopeful in the beginning. There was CONFUSION & MISCOMMUNICATION FROM DAY 1. THAT WAS A RED FLAG #1! Sadly, there were many MORE RED FLAGS to come. My parents started out in assisted, then memory after my father passed. The time span of a little over 1 year: there were MANY changes @ Twin Rivers: 2 different directors: a few temp directors in between; many, many changes in staff & many of the remaining staff that really did not seem to care & made it known that they really DID NOT want to be there: that WARM, FUZZY FEELING OF CARING & PEACE OF MIND was GONE, GONE, GONE... I was even THREATENED BY A STAFF MEMBER THAT SHE WAS GOING TO SUE ME!!! POOR COMMUNICATION; POOR FOLLOW THRU! Video documentation of untruths by people employed @ this facility!!! There were a FEW key people on staff that REALLY CARED & that we really LOVED. I got tired of baby sitting the staff to get them to do their job & even THEN my mom WAS NOT BEING TAKEN CARE OF. I won't go into details, but IT WAS NOT GOOD! I have VIDEOS TO PROVE. THIS DID NOT MATTER TO DIRECTOR, as she sided with "HER GIRLS!" AS SHE PUT IT! Many meetings with director(s) MADE NO DIFFERENCE toward improvements! It DID NOT MATTER TO ANY MANAGEMENT CONCERNED.

BOTTOM LINE: THE HAPPINESS & SAFETY OF MY MOTHER IS ALL THAT MATTERS & ALL THAT IS IMPORTANT TO ME. CANNOT CHANGE PEOPLE TO MAKE THEM CARE. IT WAS TIME TO MOVE ON......WHICH WE DID. WE CHANGED LOCATIONS & WE ALL ARE SO, SO HAPPY!!!

BEING THE RESPONSIBLE CAREGIVER FOR YOUR ELDERLY PARENT(S) IS HARD ENOUGH , WITHOUT WORRYING IF THE FACILITY YOU ARE PAYING ARE REALLY TAKING CARE OF THEM. FAMILY NEEDS TO HAVE PEACE OF MIND THAT THEIR LOVED ONES ARE REALLY, REALLY CARED FOR. NOT JUST LIP SERVICE WITH PRETTY SURROUNDINGS. TRUE, HEART FELT CARING BY STAFF FOR YOUR LOVED ONES.

WISH ALL YOU CAREGIVERS/ FAMILY/GUARDIANS: THE BEST OF LUCK MAKING THOSE HARD DECISIONS CONCERNING ASSISTED &/OR MEMORY CARE FOR...

It is evident as you read through all of these reviews of Twin Rivers that this is a special place. I work in the physical therapy department of a CCRC (Continuous Care Retirement Community) and it is very evident to me that the people who work at Twin Rivers are a remarkable team who love what they do and love who they work for, the residents. After working with Paul Markowicz of Senior Living Specialists, who was instrumental in helping us find and secure an apartment at Twin Rivers, I recently moved my dad into his assisted living apartment. As I live in another state I stayed in Richardson for several weeks helping him get settled. The team at Twin Rivers went above and beyond to welcome my father and to help him settle in. They also went above and beyond in their support of me and the other members of his family. That support continues even now that I am back home and over 1000 miles away. I have received prompt responses to all of my questions/emails and even received a call from Diana, the Director of Activities to "just let me know how my dad is doing." I would try to name all the wonderful people who there but I'm afraid I would miss someone so I can say without hesitation this is a superb care team that truly cares about the health and happiness of our family members we entrust to their care. It is a beautiful and sparkling clean community. My father loves the food and they are very purposeful in helping residents engage in activities. When it came time for me to return home I was able to say without hesitation two things: #1 I was not worried at all about my dad and knew he would be well cared for #2 I felt like I was leaving family. In the three short weeks I was visiting my dad I got to know many of the staff and residents and I knew I would miss seeing them regularly. This is a wonderful community and I highly...