Kansha Japanese Sushi Bistro — Restaurant in Richardson

We came here on Monday at 7pm but we were surprised that the restaurant was lack of customers. At first, I thought it was because of the beginning of the week, so there were not many people dining here, however, when the dishes came out, I realized that it was because of the quality of the food. The server was merely fine but we still waited like 20 minutes for the food meanwhile there were only 2 tables, one another table and us. We ordered 1 roll (5pcs) $20, 1 sashimi combo (9pcs) $33, and a grilled combo $33. We expected the dishes would give us a “wow” since that was our first time dining there, but we were totally disappointed, the fish quality was below the average, the roll and the sashimi were tasteless (completely not fresh at all). The grilled combos were tasteless too, there were 5-6 skews but mostly vegetables, the meat skews were not seasoned and the worst thing was it costed us $33. We definitely will never comeback, the total bill was $93.95 but our stomachs were still not feeding enough or even felt good with the fish quality. Come on! You are killing your business if you keep serving this bad food quality. How did you...

TLDR; I’d eat here again but the sushi and experience can be improved.

The place was decorated very cutely and the service was great. The menu is large and has a large variety of Japanese food from karaage to ramen and donburi. We chose a variety of sushi options.

The rolls and the nigiri had very little rice so the ratio was off. The rolls were mostly well made, just missing the rice really. The amount of rice for the nigiri was half or even less of what is normally served with nigiri, and it was missing the little wasabi dot between the fish and rice.

We got a combo, and the nigiri was placed randomly all over the plate instead of being presented nicely and the server didn’t tell us what was what. Also we got 14 pieces - we randomly got 3 salmon and 3 ebi, but other nigiri pieces were just one or two. Very random. The fish quality was normal - no complaints but nothing to write home about.

We were a little sad we couldn’t have a beer or sake with our meal as they don’t serve alcohol.

Also they must have forgotten to turn on the music when we went, it was...

My experience was terrible and I am reviewing out of concern for anyone else that might order from here. Overall our party will not be returning and will persuade others to do the same. The waitress was nice and patient with us. In terms of food, we ordered enough that I think we can accurately rate the quality:

Sushi was WARM and GUMMY. I am legitimately worried about whether or not I will get food poisoning.

Pork in the Katsu Don was RAW. They offered to make it right but frankly we didn't even want them serve us any pork after that.

Chef's choice sashimi and sushi was basic salmon, tuna, yellowtail, shrimp, etc.

Edamame was middle of the road, nothing wrong, but nothing stood out besides the lack of seasoning.

We asked for a pitcher of Sapporo and received beer a la cart which was much more expensive. It took 3 or 4 attempts to explain this to the waitress.

Hibachi Fried Rice was good but as a simple dish it is also...