Vape Vibe Johnstown — Local services in Richland Township

The first time I visited was when I was 100% clueless, had never vaped before. The employees are all incredibly helpful, nice, and knowledgeable. A woman working there helped me pick things out, showed me how to change coils, explained everything I needed to know, and even helped me get it set up right at the counter. They have a huge stock and their prices are fair. There's always a large number of testers set up to try juices. They give great recommendations if you give an idea of what you're looking for. And they have a rewards program! You never feel rushed or ignored and if you're just starting out they're not condescending like some shops I've been to when I asked questions. I wouldn't go...

So I go in and after standing at the counter for almost five minutes.While the employee plays on his cell phone smoking his vape, I opened the front door twice before he finally acknowledges me. I was there to get pods for a vape. I had purchased at this location and they told me they would have everything I need for this device going forward. Well now they don't carry this device that I purchased just over a month ago and don't have any of the stuff for it. When I asked talk to somebody about a refund or in exchange, I was told to speak with the manager, but they don't know when he'll be in. Their customer service is very lacking, and I will never go back...

I've been helped by Mike three times in a week. The first, I walked away with a 10 dollar 800 puff disposable, following his suggestion. The second, I got a 40 dollar vape and the right flavor of green apple (which we enjoy). The third, I walked out with a 50 dollar vape, three flavors, and coils for my girlfriend and myself. He not only answers all questions clearly and patiently for a newbie like me, but he made me feel like I wasnt an idiot for not knowing. Great salesman and great customer...