Fruit Fixed — Local services in Richmond

This review has gone from a 1 to a 5 in 10 days.

Here is why I had a 1-Star Review. (Which I posted 10 days ago) I had a cracked screen but it worked. By the time they were done with replacing the screen there were issues with the battery and the screen had gone totally black and now I can't see anything.

Here is now why it's a 5 star review. After posting this review, I went and got a new phone but couldn't transfer my most recent data to my new phone, which is annoying. The next day I got a call from one of their managers, Zack, and he asked me some questions about my experience and let me voice my frustrations. After talking through the issues, he had some additional suggestions that they wanted to try to fix my phone or get the data that I needed. It was clear that they wanted to make things right, so I brought the phone back in after two other stores couldn't fix it. I take it back to the Short Pump location and the tech there (sorry I don't remember his name) remembered me and he took my phone and got to work. Unfortunately they were not able to solve the issues there, but I spoke with Zack again and it seemed like the problem was more complicated than just a cracked screen and they had someone at another location that they wanted to send the phone to. I agreed and they had the phone for about a week, but when I picked it up yesterday it was working!

Yes it was frustrating, but I appreciate everything that Fruit Fixed did to make everything right. They were professional throughout the process and I will not hesitate to take my phone there again if I have problems.

That's why a 1-Star Review is...

I had a great experience here! I went to the Charlottesville store (they were super nice), and then was advised to go to the Carytown store because they had the tools that better fit my needs. (They offered to send it for free to the Carytown store, but I was already going to Richmond anyway so I declined). My 4-month old Apple Watch had the stupidest problem -- I dropped it and it dinged the aluminum case right on the edge of the smaller button, permanently pushing the button in. Apple said my only option was to buy a brand new watch! The folks at Fruit Fixed did exactly what I was hoping -- they were able to file down the aluminum case a tiny bit so that the button could move freely. And it was very inexpensive! And then they sent the watch back to Charlottesville for free so I didn't have to go back to Richmond to pick it up. Everyone I spoke to was super friendly and helpful. Very thankful for...

Dropped phone off for a screen repair, which was done within an hour. Would have provided a good review, however the representative that we encountered upon return was absolutely the most rude individual I’ve ever encountered in a store. From the moment we walked in his demeanor and body language was completely off putting (shaking his head and said “huh” when he couldn’t understand what we said when we arrived, likely because of masks.) After retrieving the phone, he stood at the counter and said “card” ..which I was holding in my hand. Then he said “ are you paying with card” in a very irritated tone. I’ve never been treated with such disrespect. It was a simple customer service exchange..I had no complaints or issues, all I wanted to do was pick up the repaired phone and pay. I will never use this store again, since it’s clear to me that customer service means nothing to this...