Minglewood Bake Shop — Restaurant in Richmond

I’ve been a loyal supporter of Minglewood Bakeshop since they opened — recommending them to everyone, vegan and non-vegan alike, and ordering all our birthday cakes there year after year. All of our out-of-town guests are treated to Minglewood by us as well. Unfortunately, after today’s experience, I won’t be returning.

I stopped by to place a large order for my grandmother, who’s recovering from knee surgery, and at checkout, was suddenly told orders over $100 have a mandatory 20% gratuity. No signage, no heads-up — nothing. When I asked how much the gratuity would add to my bill the cashier guessed wrong, then asked a coworker who threw out a random total way over what it should’ve been and I wasn’t shown a final subtotal before the charge was applied.

I asked for my receipt and surprise — my subtotal was $95. With tax, $105.36. Yet they charged me $21.07 and listed it as a “tip.” Not only was the gratuity applied to my post-tax total (which is not standard practice), but it was listed as a “TIP” rather than a service charge, which are two different things legally and for wage reporting.

I have no issue tipping or with automatic gratuities when policies are clearly posted and fairly applied. But the lack of transparency, poor math, and mishandling by the staff left a bad taste in my mouth. Richmond has plenty of great vegan bakeries, and while Minglewood was one of my favorites, I’ll be taking my business elsewhere...

Two stars only because they are 100% vegan, friendly staff, and their chocolare croissants are bomb and the spinach artichoke pastry too but thats about it. Their coffee i had tried different ones on 5 occasions and threw all of them away, gross. I wanted a vegan, gluten free cake so i got one here it was about $45 for a 6inch and my first issue was i showed them a pic of what i wanted and they were like okay got it didnt ask me to send it to them nothing but it was rather simple and the pic was one they had done previously that i had found on their website but I go to pick up and its completely wrong different color different design nothing like how i asked for. So they said they would fix it, which instead of scraping off the icing and re-doing it they put more icing on top. The new icing the one i wanted was delicious! But with both icings all around the cake it was wayyy too over powering not to mention the cake itself was so dry it was like they made the cake and had it sit in the fridge for days it was like esting powder. No one liked it. Ruined birthday cake and another EXPENSIVE product of theirs in the trash. Very unhappy customer. Updoot: maybe it was a chocolate scone? My receipt says scone but it def looked like a croissants lol anyhoo im still upset about my very expensive trash cake but i will prob be back for the scones. Those are delish and i def want to support a...

Update: tried something new today for the V72 week. I stopped by and got the last Tres Leche cake they had and I have to say this was my lucky shot because it was so good! I didn't know if I would like it but I took a chance, I can't say it was exactly like tres leche, but it was equally as good regardless. It was so moist and topped off with some sort of icing/creamy topping that set it off perfectly. We also got banana pudding and cheddar biscuits to go. I tasted that pudding and it was so good I bought a second one!

I have never gotten anything at Minglewood that I didn't like, but... this was falls in the top 5 of things I liked the most. Note: most of the shelves were empty because it was close to closing, so make note of the time before going so you don't miss out on anything.

I heard so many good things about this bakery. I have been watching them on IG and couldnt wait to stop by to try them out. I am so incredibly happy to finally have an all vegan bakery in the area. Well, today was the day... and they didnt disapoint. I went a lil over board cause I was hungry and I bought 4 cupcakes, a chocolate chunk cookie and a banana nut muffin. Ive only had a chance to try the cookie so far and let me tell you.. it was so good, I wish I had two. I cant wait to try the cupcakes and muffin. As far as service, the girl behind the counter was super nice and very helpful. See ya...