Dog Krazy Inc. — Local services in Richmond

Deceptive business practice for VIP day. Came in when they opened. It was quiet, no one seemed particularly busy. Asked about the bag rules, fill your bag and whatever fits gets a 20% discount. My Fromm's adult gold, 15lbs usually costs $29.99, which was indicated by the tag on the shelf (did some quick math to make sure it made sense to buy the small bags over the big one I normally get). Got rang up and noticed the bag that was marked was ringing as 34.99. I told the cashier that the tag said 29.99 and someone across the room snapped, we changed the prices yesterday, they're all online. To which I replied, oh so it makes sense that you increase your prices before a once in a quarter sale. Sure. I was met with silence. It's not the cashier's fault. But, just take the tags down, don't lie to peopl and tell them they're getting 20% OFF OMGWHATADEAL!!! Blatantly encouraging us to fill the bag with food that they just marked up %20 percent anyways so it's not really a deal. It's bad business. I felt guilty for leaving Dogma for a chain store. At least dogma is honest. Shame on me.

Update 7/29/23: I would like to say first that the staff is nothing but helpful but after my review, I received an email apologizing and offering me a store credit to make up for the difference in price (despite the reply to this post). I decided to go in and use the VIP day. Grabbed the July aPaw-thecarie ($5 off a $15 item). So I got my bag of food and a anti itch shampoo from the wall, marked at 17.99. of course it rang in at $14.99 and isn't eligible. So the cashier and I go through four more bottles, ALL MARKED ABOVE $15 therefore should be eligible. But not a single bottle was priced as marked. It's just exhausting trying to give them another shot. Oh, and there was no credit on my account. Shock and...

I usually love this place for the self dog wash. Had an uncomfortable/aggravating experience this time around though. Was on the way back from picking my dog up and wanted to stop in HERE specifically, a small biz, for a car treat for the pup. Quick in and out was the plan.

My dog’s picky with treats so I stopped briefly at the front treats, kept moving then went around the whole back section. There were 2 associates just standing at the front the whole time - a group of 4 shopping together then another (non brown) female. I noticed as I started walking towards the fridge area (happens to be more out of sight of the front counter) one associate started walking to the back then walked into the back room as if going to do something, then instantly popping back out to walk to me and ask if I was looking for anything specific/needed help. Me.. the solo brown girl. Not the group of 4 friends, not the other female who’d arrived after me. He followed with “I just wanted to make sure you ALL were finding what you needed” while only making eye contact with me.

Maybe I’m overreacting/thinking.. but I left feeling singled out and wondering why I was the only asked if I needed help. Having worked in customer service.. I see a couple things that could have avoided making a customer feel like this. 1) greeting at the door and asking if there was anything you could help with at the start.. since it appeared you both had down time and weren’t actively assisting anyone 2) when trying to make sure ALL of us were finding things, maybe address the group “can I help anyone find anything? Is everyone doing ok?” To avoid singling anyone out.

Idk. Had gone in planning to give them good business and instead left feeling rushed and only...

So I happened upon the new location in Richmond while family was visiting. Really enjoyed the place and was very happy that a self service dog wash was available. I spoke with a mgr/owner about my Shar Pei mix and how I could not wait to take advantage of this amenity. So I roll up yesterday morning with my pup only to be told I cannot wash him because a groomer is using the wash. Well alright... I assume I'm going to be told to come back after lunch.... Nope. I was told the groomer was using the wash all day (this was at 10am) and the next day. Not only could I not wash my dog that day but even the next as well. Then the groomer tells me about 2 days a week where they use it all day... And those days would change in Sept and not even be the same days as Aug.

Am I missing something here??? You discuss an amenity with a client... Have it listed on your site... But it is unavailable two random days a week and you expect a customer to work around your schedule. Here is a concept... If you insist upon this then have the hours listed. The site would be good, but damn at least in the store.

Carytown is a meat grinder for small businesses. That location has been several different businesses in recent years. With this flawed business model it will probably change again soon...

Either way I will never go again and will no longer be an advocate of this new business.

Thank you to Crittertown Bath House... Open for walk ins 7...