Stop & Shop — Local services in Ridgefield

I do the bottle returns here and I usually bring 2 jugs of Poland springs which I know for a fact is 18.98. Cashier told me that nobody’s at customer service and I needed to leave my bottles at customer service and get 2 new ones and check it out with a cashier. I follow her instructions, get two bottles and purchase them. When I get in my car, I realize that I was just charged 30.98 for 2 bottles when it’s normally 18.98. I went back to get a refund only for nobody from customer service to be there. The same who had told me to leave my bottles at customer service and get 2 new ones and check it out with a cashier YELLS, “sir. What are you doing?” As I’m waiting for customer service. Then after waiting 5-10 minutes one of the cashiers who’s doing nothing comes over to customer service to help out. She seems like a very sweet lady and she confirmed that they charge 18.98 for 2 bottles but didn’t seem see the issue that I got charged 30.98. She then walks away because she didn’t know how to refund. Ultimately, I got my refund but as someone who worked at a grocery store, why was nobody at customer service? I could’ve been in and out in 2 minutes instead of 20 minutes. In the entire time I was there, did not see the person who was supposed to be at customer service. Also, because customer service was unattended I was one of about 3-4 people waiting in line. While I’m at it, this is easily the worst organized shop I have ever stepped foot in. You guys are always out of stock, your staff seemingly has no idea where items are, and almost all the time I’m at the shop, which is multiple times a week, I’m greeted with an unfriendly and what feels like a...

Never in my life have I dealt with such rudeness. I come into customer service since the location near my home is closed. The lady proceeds to accuse me of going to multiple locations trying to take money for bottle deposits. I stay quiet and then she proceeds to tell me that I have to stop going store to store. She had no right to question what I was doing, and if the amount was an issue, she could’ve said something to begin with. I suggest customer service employees be trained better in managing their anger to provide better service to their customers, and their first lesson should be to stop accusing their customers of being a “thief” to get more money. And to the customer who was standing trying to buy lottery tickets, she said “you have to wait. I don’t know why you can’t go somewhere else” once she realized that customer didn’t speak perfect english. The treatment I received today should not go unnoticed or unpunished. Especially when I spoke to the employee with a smile on my face and pure respect. If you can’t handle a line of customers, then maybe you shouldn’t be working...

Can't view anything online without an account which is absurd. Ie: weekly circular. Isles are often changed around you end up circling the store multiple times to relocate items. Prices are also a big jump higher than next town over in Danbury. So much so its worth the drive. This location is good for convenience and reflects convenience prices.

• Update after SS response.* Both links do not work unless you enter an account number, perhaps this should be fixed. like I said, absurd. In addition, I went again, and low and behold, prices on the shelves do NOT reflect in checking out again! The attendant shrugged and gave me partial credit, I went to CS desk to speak about it and the man could care less that the machines were not reflecting the sale prices in the store (which again are already high). CHECK your receipts...