Ethan Allen — Local services in River Edge

River Edge NJ Ethan Allen store review is a zero. There is no customer service. All they believe in sell sell sell and their pocket. I had an issue personally after i placed my order for my bedroom set. I did not vocalize to the salesperson- my mistake. When i called for my appointment i asked Cheryl my salesperson (correct salesperson not designer b/c all they do is sell) if she offers coming to the home for decorating services. Her answer was yes. I made the appointment to see her in the store. As we are shopping for the bedroom sets other samples were shown which were displayed on the floor. We decided on one and placed order. I had to go home to measure to make sure what we were ordering would fit. I said this out loud that i would have to go home and come back and her coming out to our home was never mentioned. As we left the store i complained to my husband (not Cheryl - my mistake) that i was really disappointed that she didn’t offer to come to our home and give us other design options (as my sister in law received from the WATCHUNG NJ Ethan Allen store). After weeks of placing my order i had 2nd thoughts about my nightstands being too matchy matchy. I emailed Cheryl and she was able to switch them with something i preferred and found. Her comment was that is was a bette choice to switch them out (again me questioning why i went ahead with this order). Now comes delivery day of the headboard. It doesn’t fit up my staircase! They send a technician. The answer is that the headboard needs to be cut in 2 places and then will be reinforced, however i must sign off on a waiver to release them of the 5 year warranty. Well since i was unaware an issue would arise i wanted to cancel my order. Well if you speak with Andy you will get no where either since he supports his sales team! Does not care about his customers or clients. I do not recommend the River Edge store! They are all about the bottom line. I am forced to keep my order and only allowed to change my headboard. What if i don’t find anything to match the dresser that is not one you would choose as a single piece? Well I’m forced to keep it or i lose money! I don’t understand it…if i was allowed to switch out my nightstands why can’t i change my dresser if i go with another headboard? Oh b/c they lose money!! Forget about keeping a client happy for return purchases! Waiting for a call from another salesperson/designer to make an appointment to choose a new headboard. Not a new bedroom set...

I have always dreamed of owning Ethan Allen furniture. Their reputation for fine quality furniture with customizable options was the driving force for making this purchase. I have seen some reviews citing price comparisons between Ethan Allen to lesser quality retailers. My grandmother used to say, “You get what you pay for”. One cannot compare to some other retail furniture stores, as the quality is top-notch at Ethan Allen. It is important to compare “apples to apples”. With cost as a factor, consumers have options. On a budget? Ethan Allen has various financing plans. The designer (Anthony) was so knowledgeable and spent a considerable amount of time ensuring that I had the perfect solution for my living room space. With perfection comes wait time. The furniture may take 12 weeks because it is customized. My grandmother also said, Good things come to those who wait”. The delivery was seamless and the entire process was easy. The furniture looks amazing and the workmanship is superb. I plan to purchase more pieces in the future from Ethan Allen. Thank you for a...

Purchased a dining table in Aug of 2023, every excuse was given as to why the delays occurred and how it was out of their control. Constantly mentioning that I could check the contract stating that this is all covered in the terms, before the full payment was made they were willing to work with us with providing a temporary table due to the delays and since they miss all the deadlines they have given. Finally, in Dec 2023, we received "our table" but it had the wrong leg. They told us to take the delivery and that everything will be fixed. I was no longer happy with the response I was getting from the store as they just kept saying "Well we have done everything we could, the legs are set to be delivered in Jan". I went ahead and asked if anything else could be done, where they proceed to mention that since the delivery was accepted they couldn't do anything else. I won't return to the store or make a purchase again, as it becomes very apparent they are just looking to get that sale and that's it. The last time I do...