Brother and I took our laptop here after another repair shop was quick to tell us to replace our motherboard when the graphics card suddenly wasn't being detected after only a fan, heatsink, liquid metal, and thermal paste replacement. Told us it was a hardware issue, and that the only solution was to replace the motherboard. We knew something was up so I looked for reputable shops in Riverside and brought it here the same day we received it. After a quick diagnostic they told us the previous shop had spilled bits of liquid metal all over the motherboard and even showed us microscopic images and videos of what they had done. Thomas stated that cleaning the liquid metal may get the card running again, but it could also not. Amazing customer service; Thomas thoroughly explained to us what had happened and was keen on doing us right. His family was so welcoming and professional too. Made my brother and I feel that we were in good hands (as well as our laptop lol). When we came in to pick up the laptop I almost cried when Thomas told us that our card was being detected again. I was not expecting that. I had a horrible experience with the other shop and thought my graphics card was a goner per the old shop’s claims. Overall amazing vibes, and it's clear these people are passionate about what they do, care about their customers, and care about their business. Wish I could rate it more than 5 stars. A review can't encapsulate how relieved and happy I am with their service. It’s been over a week and the card is still running perfectly fine!! Definitely will come again for any future issues and recommend it to anyone who is on the fence as to which shop to take their...
Read moreI was panicked that we'd have to replace all our electronics after our apartment building was infested with roaches. Thomas and Cathy not only took care of our electronics (router, TV, PS4, XBox One, 2 laptops, and printer) by cleaning them all AND fixing our XBox One up so the fan could run properly as it was in desperate need of servicing, they were the ONLY place that was willing to take a shot at our unusual appliances: kitchenaid mixer, instapot, and our food processor from the late 80s/early 90s (an item of sentimental value). The were returned in better condition than when we got some of them! The price was more than fair for the number of items we needed cleaned and I cannot recommend them enough. In the midst of our nightmare move from a terrible apartment, Thomas and Cathy made keeping our devices (sans any unwanted pests hitching a ride) easy and affordable. They were VERY speedy in getting everything done and when we said we needed the router ASAP due to working from home, they were more than willing to accommodate us. They were responsive and transparent in their pricing with no hidden costs or complicated billing.
Thank you so much Thomas and Cathy and everyone at Amazing...
Read moreLong over due review, 3 years almost, on a well tested and broken in Custom Desktop these lovely folk made for me.
Thomas and Cathy went over from top to bottom my options, and worked with me to get the perfect tuned production computer for producing music.
Additionally he went into detail about the aspects that could be done to future proof certain needs I may want in the future for the build.
Thomas also tuned in the bios a light over clock and made sure the RAM Frequency was in sync with the 12 core processor I went with to prevent conflict. Not many people would know this would be a conflict, Definitely would have been an oversight by myself if tried doing the same build.
Overall after three years of regular use for clients, personal, and gaming, "on highest settings"... the only thing I would say is missing is a second one for when friends come over.
Very professional, amazing turn around even at the peak of the pandemic. Would recommend to anyone buying a custom computer for work, IT, MUSIC, or MEDIA, or Serious Gamers.
Prices were competitive and fair. Workmanship, cable management, and design to my spec exceeded...
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