Galaxy Theatres Mission Grove — Local services in Riverside

I would like to inform everyone of a serious and deeply distressing incident that occurred during my most recent visit to Galaxy Theatres Mission Grove, a location I have supported and frequented for years, often recommending it to friends, family, and other local professionals in the Riverside community as a local business owner.

With my background in the legal field, I always take care to understand and comply with stated policies. At the time of ticket purchase, the only explicit policy presented was the MPAA Rating Policy: “R – Under 17 requires accompanying parent or adult guardian.” There was no mention prohibiting sealed snacks or water, both of which I have routinely brought with me without issue in the past to this theater.

Upon entry, my bag was opened and reviewed in full by a theater employee and a security guard named Mia. The contents, including sealed snacks and drinks, were clearly visible and approved without objection. We were granted entry without issue.

Approximately two hours into the film, an employee named Bradley approached and insisted that our drinks be thrown away. While we found the timing disruptive as the film was nearing its conclusion, we complied without argument and disposed of the drink. However, rather than walking away, Bradley remained near our seats, hovering over us and refusing to let the matter end. He then began to escalate the situation further by aggressively demanding that we now discard all of our snacks, items which had already been inspected and explicitly permitted at entry.

When I calmly pointed out this contradiction, Bradley became hostile and confrontational, dismissing our concerns and falsely claiming that security had not seen the items. He then began issuing threats of using force for our removal from the theater simply because I asked for clarification. His behavior was intimidating, unnecessary, and harassing, especially given our full cooperation and calm demeanor.

Fearing further escalation, I told my family, which included my elderly parents and 10-year-old cousin, that we should leave the theater. As we made our way out, Bradley returned again, this time with security guard Mia. When we opened the doors to leave, Both Bradley and Mia positioned themselves in a way that physically blocked our exit path. At least two additional security guards began walking toward us in what appeared to be a coordinated show of force. At that moment, I began recording the situation on my phone. Upon seeing this, the guards immediately disengaged and walked past us without comment, further suggesting that there was no actual security concern, just an effort to intimidate us.

We had caused no disruption, made no threats, and followed all rules as presented. Yet we were treated as if we were hostile or dangerous which is an absurd characterization, especially considering the makeup of our group and our peaceful conduct. The entire ordeal felt like targeted harassment and discrimination.

This was not just an inconvenience, it was a humiliating and alarming experience. We came for a peaceful family outing and left feeling threatened, embarrassed, and disrespected. To be clear, this complaint is not directed at Galaxy Theatres Mission Grove as a whole. I have supported this location for years and have never encountered an issue like this before. This is specifically about the conduct of one employee, Bradley, whose behavior was unprofessional, aggressive, and a clear liability to this business. His actions not only disrupted our evening but violated the trust I’ve placed in this establishment as a safe, family-friendly environment.

I am considering appropriate legal steps and intend to inform the Riverside community so they can make informed choices.

After years of loyalty, what happened on Friday night was unacceptable and it should never happen to anyone else. I will not...

This place is so AWESOME!!!! Their food is undeniably delicious. The way they control their A/C is practically unnoticed. You just feel perfectly cooled off. The way they handle the transition from the theatre to the boiling heat of Southern California is outstanding! The recliners are amazing, and they have built in movable tables, 2 cup holders positioned perfectly! The foot room is incredible to say the least. It looks like they actually planned each auditorium (They call the theatres that) with actual thought! And their Advanced projectors! You won't ever see that annoying fuzzy beam of light coming from that poorly placed window. Don't even get me started on how well they manage their lights! I have to wear glasses to see most theatre screens, or the whole picture is just blurry, but at Galaxy I can actually see the screen a lot better without my glasses (Of course I still need them to fully enjoy their perfect HD movies). Their perfectly designed surround sound system is the best I've ever heard! Last but not in my multi novel review on how much I LOVE this place is their food. Most RESTAURANTS don't have the selection they have, and it's all delicious! My favorite to get is a classic hot dog with nacho cheese poured all over the dog (great, now I want one), their large popcorn, any candy they have, and a large soda. I cannot stress enough how much this place RULES, so please, for the sake of you and your family's enjoyment, visit this place! You will become insanely addicted! [I went on my birthday with my aunt, we both got a large popcorn, I got a large hot dog, we both got candy, and 2 large soda's. The total (including the movie tickets, which were $11 each) was about $42, which for what we got, is incredibly cheap] 1,000,000/10 I desperately...

this is the first time i've been to the newest renovation and its really awesome! everything was all high-tech, if you buy the tickets online or on your phone, you may either use the qr code on their app or you can check in from their 3 window screens right when you walk in, you can print out the tickets. but whats also good is that when you do order the tickets up front, they will show you some seatings on their window, which seats are good for you, so you cant just sit anywhere. yup, your seat has a #.... i just wish we can apply the tickets on our passbook/wallet on our iphones. please apply that feature if possible.

their rewards card also pays it off, if you use it more, i believe. as i checked-in, i told the host that it was our first time coming here, before it was the old run down cinemaster. so the guy lead us to our seats, showed us how the inclined chair works. i was all drop jawed, bec. everything was so nice!! i think i even fell asleep on parts of the movie bec. the chairs are so comfortable.

as for the snacks and beverages, they also served wine, sparkling, or beer, how cool is that? i do wish we can control our own butter on our popcorn ;P BUT this is now our go-to theatre, good for seniors, im glad i brought my mom here on her birthday and we both enjoyed our stay.

also before the movie presentation, a staff would talk to us concerning for those people who have alcohol, giving us the info if we needed assistance, i think overall their customer service is top notch. everybody was so helpful and friendly. good job guys,...