Hangar 18 Indoor Climbing Gym - Riverside — Local services in Riverside

Gym looks clean, well set, professional. Unfortunately due to a "new policy" they don't accept walk-ins for new climbers to the gym. Imagine my surprise visiting from Arizona after driving 8 hours (unrelated event but in the area) and wanting to relax at the end of the day with some climbing, to be informed that i have to schedule an instruction course and the next one won't be for another hour. I understand that precautions need to be taken, and safety courses followed. I've climbed across the US and volunteer with USA Climbing, and never have been informed that I need to schedule an instructional safety course that comes in at THIRTY FIVE(35) DOLLARS FOR EACH COURSE (top rope and boulder.) The 5 staff members at the front desk didnt seem too busy and how little empathy was given by the staff member I spoke with is insane. Until learning about the pricing I was considering sucking it up and dealing with it, but knowing what it actually costs for a day pass and all the steps required (waiver, watch orientation, schedule class, actually begin climbing) immediately made me change my mind. Honestly it's a shame the company is the only one near my hotel and they drive away potential business due to this new policy. I'm genuinely curious what the reasoning was for enacting this new ruleset, because frankly it should...

My "Review" is in response to the lie that was posted as a review by Jeff Waller. I was there. Jeff's son was running around the gym, unattended, and was running under people who were bouldering and could have gotten hurt if it wasn't for Adrian's vigilance for safety. He was very polite and explained to the child that what he was doing was dangerous. He even explained, in length to Jeff why he had stopped his son and told him not to run around the gym, particularly under climbers. I know Adrian well and have observed the way he treats people. He is a professional. What was described in Jeff's review is complete fabrication by a Daddy who is too week to acknowledge that his child was behaving inappropriately and tries to make himself feel better by slandering someone doing their job...and he really ought to be thanking him for keeping his child safe. I have also known Jeff Waller for a long time and this doesn't surprise me. Jeff, you ought to be ashamed of yourself. I'm...

I've reached out through the phone number listed multiple times, I've emailed as well. I wanted more information. My children are homeschooled, I had wanted to sign them up after learning more but no one has returned my email. It's been 2 weeks since I first made my inquiry. The only option on the website is to do a trial class and that doesn't work for me if I'm trying to use homeschool funds. For these reasons I'm rating your business a 1 star. I'm disappointed that no one has bothered to email me back or answer the phone the many times I have called. At this point I am no longer interested in doing business with you guys. Hopefully you'll change the way your customers can access you...