Burlington — Local services in Riverton

I wish there was an option for zero stars. I came in tonight right after I got off work around 10:15 or so and it said they closed at 11. I just had a death in my family and was getting clothes AND shoes for myself and my children for the funeral along with other items. The older lady came on the intercom saying they were closing at 11 and to finish up etc. When she did the msg saying they were closing at 11 I was already walking to the registers. Actually I was looking at my phone and it said 10:59 right when I was in the register line. The older lady as soon as she sees me says “we’re closed. We close at 11” in a very snappy tone and I said I heard that’s why I’m here to cash out. There was other people still in the store at this time also. I said “you’re not going to let me pay for my items?” And she proceeds to go on VERY rude and super condescending, saying “we’re closed. I can’t chase you around the store to have you pay!!”….. What? So inappropriate to speak like this 🤯 And I replied saying “no one ever said you should “chase” people to come pay”. I was blown away this woman would speak to a customer like this. My cart was over $1,000 and she did not care. I have worked management in retail the last twenty years and there is NO way any company I’ve worked for would tolerate this! I also would never treat a customer this way nor would I let any of my employees, let alone a MANAGER treat one this way. This woman should’ve said you can’t buy anything at 11 on the intercom if that’s how your company wants it ran. Never have I been treated this way. How sad that I chose this store to go get funeral clothes at. Like I don’t already have a horrible situation happening I have to deal with this witchy woman. I will gladly take my $ somewhere else. Your manager obviously doesn’t need customers. Now I know why when I’ve interviewed past employees of this store, they had negative things to say. It’s sad how customer service is now days. And even more sad that the person who should be the example for your store was the worst example of customer service. I really hope this woman...

Disappointing Experience at Burlington

My recent visit to Burlington left me feeling quite disappointed. While I was hopeful to find some great deals on clothing and home goods, the overall shopping experience was lackluster. The store is known for its wide selection of discounted merchandise, and there were indeed many items available. However, the quality and organization of the products left much to be desired. Many clothing racks were overcrowded, making it difficult to browse through the options effectively. I found several items that looked appealing at first glance, but upon closer inspection, the quality was lacking, with noticeable defects and irregularities.

Another significant issue was the cleanliness of the store. Some areas felt neglected, with cluttered aisles and scattered items that detracted from the shopping experience. The fitting rooms also left something to be desired; they were not well-maintained and felt cramped. This made trying on clothes a less-than-pleasant experience.

Additionally, the checkout process was frustrating. Although the staff was generally friendly, there seemed to be a shortage of cashiers during my visit, leading to long wait times. Overall, while Burlington has the potential to offer great deals, it fell short in terms of organization, cleanliness, and product quality during my visit, resulting in a...

Just got rung up by Trevor and had the misfortune of walking up to his fellow cashier's (girl, short hair, hat, glasses, dramatic, name started with a K) long-winded rant about "feeling no pain". She then yells "I can help whoever is next" and then immediately begs "please, oh please" in a mocking tone. My cashier Trevor then replied "seriously, how long do you have to flag them on before they are going to come over." Also mocking. Pretty much calling the customer dumb for waiting in the line until they are told to approach. To the entry level Burlington cashiers- It's not incompetence, it's consideration. I'm sure you would be equally offended by a customer approaching your register without waiting to be told if you were about to close your till...