Ulta Beauty — Local services in Riverton

I’m a very understanding person, but I felt like my experience here tonight was unacceptable and I hope my review can shed light on what’s happening in the store and get it corrected. I kid you not, almost every single tester was missing for every product in that store, mainly the drug store products. I’m talking, if there were 18 shades of lip oils, only 3 testers would be there. The lip products were the biggest victim of this. However, the blushes and bronzers were the same way. If there were 6 shades for sale, 1 tester would be there. I had to walk away from multiple products I was interested in purchasing bc I couldn’t test the shades that I wanted. On top of that, for every single product I bought, I had to dig to the back to get it, as all the ones in the front were opened. There was a shade of lipstick I wanted from NYX, but every single one of them were opened, so I had to put it back. I’m 99% sure the only reason so many products were opened was due to the lack of testers available. I understand that when I come to ulta, there’s gonna be 2-3 missing testers here and there, but for 80% of testers to be missing? That’s unacceptable. People are going to start opening products to see if it matches them/is the color they want. And I hate to admit but I was fed up by the fact I couldn’t test a single bronzer to see if it was shade that at the end of my shopping, I just opened the one I wanted to get to see if it was a match for me, luckily it was so I bought it, but I would have felt like such an A-hole leaving it if it wasn’t a match, but I was left with no other choice at that point. We saw multiple employess working, there were few customers in the store, only one girl on the register, and the employees on the floor were just standing there or walking to random places. They greeted us when we got there, and then at the very end when we were about to check out, one person came up to us and asked if we needed help… no! We did earlier though when all your stuff was missing or opened but y’all were standing talking to one another on the floor. I do not understand how so many employees can be working on the floor but not going through aisles and checking what testers are missing and need replacement/checking products for sale and removing the ones that have been opened. Unfortunately when I got home I realized one of the lip oils I had purchased was opened before I bought it. I could let that slide with a blush if it looked untouched, but a lip product? You can’t risk that. On top of that, the girl who rang us out, while she was polite, she dropped every single product directly into the bag on the HARD counter, including my powdered products. You don’t need to be an expert to know you can’t drop a powdered product onto a hard service. In my past experience, for powdered products, they reach inside the bag and put it down to avoid it breaking from impact. Luckily all my products ended up being fine, but I had a heart attack every time I watched her drop my products in the bag and hearing them smack against the counter. With the amount of testers missing, this was not something that just happened today or over the past few days, this has been happening for at least a week, and the amount of products they had that were opened is unacceptable. I understand this store will get busy, I’ve seen it, and I don’t expect employees during the busy times to replace missing testers or remove opened products. However, with how much stuff was missing or opened, it’s clear this has been happening for a while now and that’s not acceptable. I shouldn’t have to leave a product behind because all the testers were missing. I shouldn’t have to leave a product because all the ones for sale were opened. I shouldn’t have to get home and realize one of my items was opened already. I shouldn’t have to check if the person who bagged my stuff broke it in the process bc she was being careless. I can’t imagine how much money they’ve lost from theft and also people leaving products behind because they can’t test them or because every...

TLDR; Don’t come here to get your hair done if you have dark colored hair, expect rude service from the salon manager and to be banned if you’re dissatisfied 🙃 I stopped shopping at Ulta entirely since this because of how I was treated by the salon manager. Oh and don’t you dare tell them what level of blonde you want because that’s knowing too much 😄

I called and scheduled a consult and when I went in I showed the stylist what I wanted. I was already blonde, I just wanted to bring the blonde up since it had grown out and to make it a little ashier. She was extremely confident that she could do it. She was one of the most experienced stylists so I trusted her. I told her I did not want any orange in my hair, and I told her my hair pulls orange since it’s dark. I had a beautiful blonde color a few months before, so I know what is possible for my hair. Unfortunately my hair it turned out very very orange. She offered to redo it, so I went back a few weeks later to correct it, but the top of my hair still ended up orange and the highlights around my face were uneven when I had my hair pulled back. In the pictures you can see how the thickness of the highlights don’t match after the first session; and in the second session, one side has an extremely bright highlight and the other side doesn’t. I had to spend money and time fixing it myself since I wasn’t allowed to go back and see another stylist.

I called in a few days after and the salon manager Vanessa was extremely rude to me. She immediately got defensive and said that during the consultation I was told that the results wouldn’t be like what I wanted. SHE WASN’T EVEN AT THE CONSULTATION and that was NEVER mentioned to me, so she was lying immediately to put the blame on me. I wanted my hair fixed, but instead she banned me and offered me half a refund. When I went in to get my half refund I asked her to clarify her statement over the phone when she initially banned me, and of course Vanessa wouldn’t say those words, she said “there’s no one here to meet your needs and I won’t have anyone who can” rather than saying I’m banned, but that’s exactly what she meant. Vanessa was clearly intimidated by the fact that I had minimal hair color knowledge. She also accused me of colluding with someone I know who is a stylist, in order to express my dissatisfaction. Mind you that person never had anything to do with this, and still doesn’t. Vanessa was also upset that I knew exactly what I wanted, and what toner colors I wanted. During my correction, I did tell them what toner shades I wanted because my hair was a MUCH darker blonde the first time; obviously the second time around I am going to be more assertive in what I want since it didn’t go right the first time. She said I wasn’t letting the stylist be creative. It’s MY hair, I should get what I want, not what someone thinks I should get, especially after not getting right the first time.

I won’t name the stylist because I do think she was a nice person, despite what Vanessa said the stylist said about me when I called in the last time. I truly will give her the benefit of the doubt.

The stylist also ruined my jacket with bleach the first session, though the general manager was nice enough to give me a gift card to...

Candace made my experience at Ulta AMAZING and created a new Ulta customer! Great employees and good service are hard to find these days and I was so delighted with my visit to Ulta this past week I had to let others know. I was in town visiting family and had difficulty with airline and planes switching, long story short I didn't receive my bag (with all of my makeup, skincare, hair, etc.) until 3 days into my trip so I had to pick up some things to get me by. This was such a nightmare I was annoyed and frustrated walking in and Candace completely turned my day around. I had already picked out my hair items and moisturizer and was honestly not looking forward to picking out makeup items because of my previous experiences with sales associates not fully listening to my needs and recommending products that just don't work for me. On top of having a cruelty free preference, it's almost impossible to find products that work for me. Candace must have seen me looking lost and greeted me with a smile. She asked how I was doing and what I was looking for. I explained what I was searching for and she was able to recommend products based on my needs. It felt like she really listened to my concerns and showed me things that were realistic for me, I was able to get some of my favorites like my too faced mascara while she also showed my some new things that I now love! Like IT cosmetic concealer and a beauty blender (which has changed my life!) I wasn't expecting much but left with a different perspective on Ulta and a better mood than when I walked in all thanks to Candace! She is the standard of what all Ulta customer service should be! Thanks for the great experience Candace, Ulta is now my go to for all...