T.J. Maxx & HomeGoods — Local services in Riverton

A Mixed Shopping Experience at TJ Maxx

TJ Maxx is a well-known retail chain that offers a variety of discounted brand-name apparel, home goods, and accessories. My recent visit to the store was a mixed experience, leaving me with both positive and negative impressions. The store is typically well-stocked with a wide range of items, and I appreciate the thrill of the hunt when searching for great deals on quality products. I found several items, including stylish clothes and trendy home décor, at prices that felt like a steal.

However, the shopping experience could be improved. During my visit, the store was quite cluttered, with products strewn about in some sections. This disorganization made it difficult to navigate and find specific items, which can be frustrating for shoppers looking for something particular. Additionally, the fitting rooms were in need of maintenance, as they felt cramped and a bit unkempt.

The checkout experience was also somewhat disappointing. While the staff was friendly, the lines were long, and it took longer than expected to complete my purchase. More cashiers on duty during busy times would greatly enhance the overall shopping experience.

In conclusion, TJ Maxx offers a variety of great products at competitive prices, but it could benefit from improved organization and better staffing. Overall, I would rate my experience three stars, as there is potential for a more enjoyable...

My husband and I went in last night to buy some patio furniture for our new house. It was a 3 piece set but we just took the table up front to pay as that was the only piece with a barcode price tag. We checkout and the girl said "oh $400 for just a table" I said no the chairs are still over there, we need to get them still. No help was offered but since my husband was with me it wasn't a big deal. So I pulled the car up to the door and my husband began carrying out the chairs. The manager comes out almost yelling at us saying "did you buy that, did anyone offer to help you" I said "no" and the manager in a borderline yelling voice says "why not? They are supposed to offer you help" Like why yell at us for your staff not doing their job? We continue loading the car then another employee comes out and says my manager is making me check your receipt. I hand it to her then she says "oh this is only a 3 piece set you can't take the cushions" I said no every set on your floor has cushions as part of the set. She handed me the receipt and walked back in. I wasn't even angry we had to load it ourselves but the way the manager came out giving me attitude for her employee screwing up just left a bad taste and honestly makes me question if I should just return the set and buy...

Wonderful selection of goods, however their management has the worst customer service I have ever experienced. I was shocked. Decorative pillows were priced at $15. I was interested in 4 pillows that were priced at $15, however 2 of them had double tags - one saying $20 one saying $15. The manager took off the $15 tag and told me they were $20. I told her I wouldn't purchase any of the pillows, since those 2 were what brought the theme together, and she was more than happy to turn down the $15 price and send me on my way pillow-less. I will not purchase here so long as I see her working at this store.

Update: I'm updating my review to a 5 star since I haven't seen that lady for a while. It's the best selection of fun foods and home decor + clothing in my area. I was looking for some syrups for a party that I'll be hosting soon, and they had a decent selection, though l needed more fruity syrups than what they had to offer, but I still found a decent selection of other syrups. Then I went to Burlington and by comparison, it was soooo bare! I left Burlington empty handed. Love that HomeGoods makes up for their lack...