T-Mobile — Local services in Riverton

I really try not to leave negative reviews. However, I am hoping my bad experience will be helpful. This issue begin from inaccurate information on top of inaccurate information. I first spoke to agent to get and idea on canceling my service only because I get a little better coverage from another cellular provider. I was only given the porting pin needed to keep the number part of the process and nothing was mentioned on the process of unlocking the phones when you take it over to another cellular provider. Since then it been a nightmare. Went into the store twice first agent was not helpful at all and asked that I call into customers service to resolve the issue. The second agent was a lot more helpful. But really didn’t provide any solutions to unlocking the cell phone. It gone from 24hr to 48hr waiting to unlock the phone. My new cellular provider offer his phone so that I could call customer service which ended up being a whole new issue/nightmare. I didn’t feel like T-Mobile was that terrible cellular provider, until now. I understand you have to meet certain requirements to unlock the cellphone. However, if those requirements are met, shouldn’t be almost automatic? Not the case with T-Mobile you have to put in a ticket to resolve the issue and wait 48-72hrs for the issue to be resolved. T-Mobile has really drop the ball on this one. Good luck if you ever cancel your service. Update to the nightmare: three different store representatives told me my final bill would be mailed to me once everything was cancelled, calculated, and finalized. Nope just got charged! I phoned customer service and was told that they don’t ability send me the final bill and that I need to call back in to pay the final bill at future date. When inquiring about charge of $172. I was told it’s the final bill but, that change to it’s not the final bill. There will be additional bill. I am beyond frustration with T-mobile. It’s not about the money I will gladly pay a business whatever I owe. It’s the incorrect information being given over and over. On top of conversations over the phone that changes with what the representative told you 5 minutes ago. Buyer beware T-Mobile is no longer a...

I DO NOT RECOMMEND! I went to the mobile to get two new phones. I had selected the phones at a West Jordan t mobile and they were out so we drove to Riverton where they claimed to have 2 4g phones in stock. I waited until the next representative was available and he was also a Spanish speaker. He first tried to push me off onto another representative who was still helping a customer because a Spanish speaking person came into the store and he appeared to not want to get the phones we had aside when we visited west Jordan location . I asked why he could not help me. Reluctantly he agreed to help and was quick and happy to push me off onto someone else even though we started working together. Michel took over and we started the process again. I explained what I was there for and he acknowledged my request. He asked for my ID after he had pulled up my account by my phone number so I gave it to him. After I asked if they get a lot of people who try to add phones and services to my account. He tried to rationalize the ID requirement but never answered my question so I pressed the question since customer care 611 never asks for my ID to make changes to my account. He got very defensive and opted to deny helping me. I asked for the manager who was a female and I forgot her name but it started with an M and dealt with the same rude ignorance that I did with Michel. She then asked me to leave. I asked for the District manager. I was denied any information concerning a district manager or...

Absolute nightmare. Was promised by the salesman that I wouldn’t be charged for internet if I canceled within 14 days. I canceled in like 7 days, and I was told my account was taken care of.

Months later I get letters from t mobile and collections saying I have bills due. I go in to get it taken care of and it takes an hour and no one in the store has any clue what’s actually going on. But after wasting my time for an hour at the store, I got it taken care of, and this time I got a salesman to send me an email stating that my balance was completely taken care of so I would have proof in writing in case collections affected my credit. (By the way, I had to demand an email like 5 times cause the salesman just kept saying “it’s against our policy to email customers” which I know isn’t true cause his email was on the business card he gave me.)

I just got ANOTHER letter saying I am being charged another late fee—on an account that now (correctly) has a $0 balance.

OH and by the way, the whole reason I tried their internet was to test the static IP, which during the initial visit to the store, I was promised 17 different times was available and would work. After setting up my box at home, I called to activate the static IP and the t mobile guy on the phone was like “hmmmm yeah we definitely don’t offer that anymore.” Sales woman Regan straight up lied to my face.

Absolutely wild 😂 probably the worst sales experience I’ve ever had, and I’ve had the full range of...