Walgreens — Local services in Riviera Beach

Appalling customer service from the pharmacy, listen to all the reviews, don't go here- save yourself. This has been my family pharmacy since I was born & I will never step foot in here ever again. They are so rude I am in shock how Walgreens can allow it. Rude being an understatement. The lady named Mia LITERALLY THREATENED to not sell me my medical prescription, while she was already holding it in her hand, and ready to be paid for (is this even legal??). Simply because she didn't like that I had some simple questions I was trying to understand and I wasn't getting the clarity from her that I needed, so how dare that I continue to try instead of just going away unhelped like she wanted. The audacity of her to retaliate by trying to deny me my prescription speaks volumes, and I hope Walgreens looks into it.

Even the two pharmacists there Mia and Kayleen were also arguing with each other as well, not letting each other speak and getting frustrated and rude with each other! Never seen anything like it. Major attitude problem & toxic work environment that they feel it's ok to project that onto the customers and think it'll just be tolerated.... Their "customer service" approach is basically to take on a hostile attitude to gaslight you and try to dismiss you, the customer, in hopes to make you just go away so they aren't bothered by you. Honestly, I had even called when they first opened at 9am to ask same exact question I had before having to go there in-person later, but it was same demeaning exchange over the phone with the other person there, Kayleen. Wouldn't let me finish any sentence & was quick to yell over me anytime I tried to get a word in.

This terrible experience could have been avoided completely with the smallest amount of effort or consideration. 100% unnecessary and 100% uncalled for.

To top it all off: Before exiting the store I stopped to share my experience with a manager because I was in shock, and when I turned around to leave I see the lady Mia who had come over from the pharmacy that was across the store, overheard, & was LAUGHING directly at us! Quite literally laughing/mocking me for going to speak to a manager, as if my complaint or experience wouldn't be taken seriously either so it's all just so hilarious to her that I had even bothered.

Aren't there certain standards required by law for "professionals" who work in the health care industry?

Walgreens- seriously, you need to hire better and quick. This is not it.

Sincerely, Ex-customer...

This is the worst pharmacy I have ever been to, and it's in a really scuzzy neighborhood, so the clientele while you ALWAYS have to wait, is shady to say the least. I live on Singer iSland with no car, so I have to Uber there once a month to pickup 4 scripts. Two months in a row I got emails saying my scripts were ready only to get there and they were never processed and have to wait. Fine. But the first time I waited an hour and a half before leaving only to have to come back the next day because they are so slow & do not care.

Today, after once again receiving emails that the scripts were ready, I arrive to be told 2 of them are too soon to be filled and they turned me away. I explained I received the email notification 4 days prior, and with no compassion for my situation, they told me there's nothing they can do.

Yes there IS something they can do! They CAN be more accurate with their notifications, and if one goes out, call the patron and left them know it was an error. But that would take care & concern. They CAN be empathetic and apologize, but they all have dead shark eyes and do not care. They are ALL uncaring, going through the motions, and VERY FREAKING SLOW.

Last time I waited so long I saw a heroin addict come in asking for syringes. She was filthy and her arms were ripped up and had open sores. If that is what you want to see when you inevitably will have to wait for your scripts, this is the place for you! Otherwise, if you dont want to get depressed waiting in this Walgreens that is a trash hole, find somewhere cleaner in a better area where the workers...

WORST customer service for the pharmacy, had my depression medication ORDERED 4/26/2024 it got “delayed” because it was to early. Totally understand that. So I waited a couple days, went on the APP, RE ORDERED IT, a couple days go by I check the app because I’ve gotten NO update or notifications about it, now it says “action needed call pharmacist”. I call, the LEAD TECH says “I don’t see anything for you” I said, huh? I ordered it on the app a couple days ago. then TRYS to dodge WALGREENS MISTAKE and says “we had to put it back on your file” blah blah can I talk to someone ABOVE you. She said ok, puts me on hold before I can even say thanks. the rude LEAD TECH trys lying saying I JUST re ordered it, no ma’am I placed the refill a couple days ago. After all that I was told, they “didn’t see it it didn’t get updated”…… If there isn’t enough workers then please close this hell hole “pharmacy”. These problems just make people more aggravated and triggers anxiety. Causes stress, it’s not good customer service AT ALL. I guess I gotta start calling in to check on them everyday to see if there ok or need me to update them with refills since they obv don’t see the orders… not to mention when they LOST my anxiety medication 2 months ago and I was sitting in drive thru for an hour an half waiting on them...