Spencer's — Local services in Roanoke

Look, I love this store a lot. I’ve been coming here for a long time and I’ve never seen anything like this-

There was an associate, skinny, and they had light short hair. So, I was looking around with my friend today, 4/15/24, this associate was on a ladder doing some work, but were throwing/tossing merchandise behind them not paying attention to who could be behind, I was standing around, and was in a pretty close range of where it could have been tossed at a couple points, not that it would have hurt or anything, but I’m only saying, it could have been a small child or the wrong person at the wrong time.

I was looking at 2 shirts I liked, i unfortunately didn’t see the size I needed, so I decided to ask at the register. None in stock, that’s okay, I could order online. I asked if I could do that. They said it would be easier to do at home, which I can understand, but I’ve ordered a shirt from this location once before and have had it shipped to my house/pick up (I can’t remember which but I was fine with either or) The person looked online for sizes to see if they were online, unfortunately, one was not and while telling me, they had some strange smile on their face when telling me… I might be overthinking that one but it just felt like it was funny. The other one was in my size, cool! They proceeded to ask for my email, I gave it, they then asked for my password. Which. I have never been asked before. The order didn’t end up being made. I asked if it was a new thing and they said no and it was why they said it was easier to do at home. I’ve ordered a shirt here once before and was not asked that. But if that IS the case now, why didn’t you just say no? You NEVER ask for someone’s password. It feels a bit much.

Other than today, this store is a lot of fun. Other associates have always been kind.

Edit as of 4/23/24 I went back to talk to somebody a couple days ago, the store manager I believe, whom was SUPER sweet and supportive They listened to my concerns...

My friend bought me a gift from Spencer’s and accidentally left it in a store in the same mall 2 doors down. My birthday was a few days later so when this was realized and we went back to the place it was left they had returned the gift in the Spencer’s bag to Spencer’s with the receipt in it mind you. I went to Spencer’s inquiring about it only to be told they remembered that but the manager was out of town and she would call me that Monday. That didn’t happen so I called on Tuesday, which took 30 minutes because there’s only an 800 number and chat was down. The girl at the store remembered me and her manager said she needed to speak to my friend that purchased the item. When my friend spoke to them she was told it was put back in stock. Now the manager has to call tomorrow. This is absolutely the WORST customer service I’ve ever encountered! They looked up the receipt when my friend gave them the information! Come on, it’s in the bag with the receipt and you just return it to stock and...

Out of all the stores in the mall I have to say that Spencers has to be my favorite. They have just about anything you could want as far as novelties you could want. This is my go to store for all my guages in my ears, nipple rings, and they have a pretty decent selection of sex toys. The thing that i noticed tonight in there was that they changed the price on body jewelry, it went from buy one get one, too now it is buy two get two. I didnt really care for that though, but hell...