Anytime Fitness — Local services in Robinson Township

Signing up was no problem. I applied, selected to not auto renew my account because I was in school at the time and possibly moving. I alsp was told I would be receiving my contract via email and get my account number and I never did, I just got a welcome to anytime fitness email. Requested to be resent and never got it. Then about a year ago they randomly deactivated my card to get in, I figured screw it I'm moving anyways I dont mind paying on it until the contract I up and having to go through some huge mess of canceling mid contract. Well that time came around and they renewed my account. I emailed them about cancelling, they responded telling me to come into the fitness center to cancel in person, needing a 30 day notice, doing a cancellation fee (which they never said what amount), emailing me my contract and if I could not come in they could send me the paperwork to cancel. I responded telling them that I cannot come and that when I signed up I asked for no auto renewal as I was not 100% positive if i would still be living in the area. Days later still no response. I called the only customer service number I could find it and lead to ABCfinancial who could not do anything except contact the company and look at my email conversation. I have emailed them a second time about cancelling my account and I am waiting for a response. Also here is my review on the gym when I was going: Pros: The gym was pretty clean, it was nice to workout at an odd hour considering I work rotating shifts and had classes and clinicals. The off hours were great because I could be in and out pretty quickly instead of waiting on people to finish equipment. Cons: some of the staff was rude, I've had them kick me off a machine so a client can use it and I've seen other people kicked off machines by trainers so their clients can use them. I was even kicked out of the small room in the back by a trainer so their client can work out there like one person does not need a room that big to work out in. Machines would break frequently and they would put a sign stating it would be fixed in 72 hours and it would take weeks, like the running joke amongst us who went was who wants to take bets on when the machine...

Disclaimer: This review is strictly for the new General Manager and the policies enforced; the facilities are very nice and the staff is always very nice and hepful. I purchased a two year membership last March and loved going to this gym. The staff was always very friendly and kept the gym very clean. When I first purchased this membership at Robinson, I was told I could buyout the rest of my membership at anytime at a 50% rate if I wanted to cancel. I ended up getting a new job that required me to move, and in turn with that I now have a free gym in my apartment complex as well as one at my place of work so I am no longer in need of an Anytime Fitness membership. I started to go to the Greentree one to see if it was still worth having this membership as a third gym, (where I am now closest to, and it was not as nice as Robinson’s) and I found it to be too time consuming to drive there. Since my membership was now belonging to Greentree and I was wanting to buyout the rest of my contract for 50% like I was originally told by Robinson, I was told to go to transfer back to the Robinson gym. So fast forward two months later, after continuously driving out of my way to go to the Robinson facility to transfer my membership back over, I finally get the email saying that I now belong back to Robinson. When I try to buyout the rest of my contract (1 more year) at 50% since I have no use for this membership, I am told that “the new general manager got rid of that policy and you must pay full price to buyout your contract.” I do not unerstand how I can be told one thing a year ago, and have it change like that without any email or letter. DO NOT BUY A LONG TERM MEMBERSHIP, THE GENERAL MANAGER WILL CHANGE POLICY ON YOU...

I have switched from LA Fitness to this location and love it. I was initially concerned that it was too small and get crowded, but I go in the morning (6-8am) before work, and I have never had to wait for any of the equipment or felt it being crowded.

The place is always clean, the equipment is well maintained, I haven't had to wait for a shower, or hot water. I love that I can watch TV on the cardio equipment screens, and it logs my metrics on an online account to track my progress. It helps me show up and put the effort in to see where I am going.

While this is a national chain, they are owned by franchises, so you are supporting a local business, while having the freedom to use other locations. The staff, Alexis and Brandon, were great to work with and made me feel at home. I love that they know me there.

In the Robinson area, it's close to LA Fitness, here is what I have found in comparison. LA Fitness is good if you don't need to work out at 3am, and use a basketball court, and pool/sauna. The equipment there is in decent shape. However, you have to negotiate to have state or nationwide access to move around.

What got me the most is that I felt that they were the Wal-Mart of fitness, everyone just assumes you go there. The staff turnover is horrendous, so you are just a number to the company, and you don't have any relationship.

Anytime is good if you want the freedom of locations, a small intimate environment, and just need to use weight & cardio....