David's Bridal Robinson PA — Local services in Robinson Township

We went on Saturday for our scheduled appointment for bridesmaid dress shopping. Overall, it was a good experience with great customer service. I would recommend DB and would return myself. We arrived and were checked in quickly. We did get a new consultation in training assigned to us. She was very friendly, helpful, and has good customer service. I have 1 bridesmaids in a different state and had her on video. Our consultant made sure to put us in a back corner away from the other customers so it would be easier to video chat. Loved it! I wanted these 3 dresses to be the same style and color and our consultant answered all my questions I had about how to order these dresses with the girls not being local. Though at one point our consultant did say we could combine discounts which I questioned but she assured me we could. However, by the time we got to the register to checkout she had her manager helping her and we were then told only 1 discount could be applied and they applied the bigger discount. She is in training so I didn't hold that against her and the dresses came to grand total $118, so can't complain there. They had a nice selection of quality bridesmaids dresses under $150 and most styles (not all) had a good range of sample sizes at this location. The dresses are scheduled to come in one month, which I think is a fast turnaround. So that's nice. The two things that stopped me from giving them a 5 star are more company wide policies I'm not crazy about. 1. Is they double book appointments so the consultant jumps back and fourth between customers at the same time. Overall, our consultant did good jumping between the two groups but it would have been nice to have a more individual attention during our appointment. And 2. Our consultant did measure the girls but when we were checking out the manager told her not to check the sizing chart for the dress and just to have us tell them our dress size. I had to push for them to check the chart and order that way. They did after I demanded they did. That IS the proper way to order specialty dresses to ensure the dress isn't too small. However, when talking with my niece who went to her SC local DB to order this same style and color dress they never measured her and just wanted her to tell them her dress size too. My niece didn't know her dress size and none of the sample dresses at her location came close to fitting her so they guessed. This is very stressful to not know if the correct size was order all because of a company wide policy that refused to check the sizing charts as is proper. All I can hope is if they are too small DB will reorder for free the...

I don’t know how to make this long story short. But here’s to trying. My mother in law offered me to wear her wedding dress. Top was dry rotting so it was going to need taken off and a different top attached. We thought we found the perfect one for the job, how were we going to know she wasn’t? Keep in mind, she never measured me originally. Just said it’d be perfect etc. Thursday comes around. I go for a fitting (3 weeks before the wedding). The top doesn’t even come close to fitting. My entire back is exposed, butt to the tippy top. I absolutely panic. I’m still traumatized thinking and talking about it. I’m 3 weeks away from my wedding and I don’t have a dress and my mother in laws is destroyed. I call David’s Bridal in Robinson. I spoke with Celia and through tears, tried explaining my situation. She promised me we’d get through this and figure it out. She would be there Friday and told me to come after work, which would get me there around 6:30. I walk in Friday, around 6:30 and of course instantly start crying. I’m overwhelmed, stressed and scared. Celia welcomes me with a warm hug. Celia measures me, she shows me some dresses. We pick a few out. I start trying them on. I cry in the first one because 3 weeks away from my wedding and this is the first time I’m seeing myself in a full wedding dress. I loved the dress but something told me let’s keep trying. I try 3 more dresses on. With each one I didn’t think I could like the next more. Until I did. I beamed with happiness, I felt incredibly beautiful although my hair desperately needed washed and my face needed iced from the swelling from all the tears. It was a perfect moment and I realized, wow. This happened for a reason. Celia and Britney were absolutely incredible. They shed tears with me, my mom and my best friend. But at this point, it was happy tears. God bless them for their work, for staying well past closing time that night. And just for taking care of a broken woman that should be in the happiest time...

Subject: Disappointing Experience at David’s Bridal

Dear David’s Bridal Team,

I am writing to express my deep disappointment with the service my daughter Destiny and I received during our recent visit. My Oldest daughter, Iylana, is getting married in July, and we came in with the expectation of receiving the same level of professionalism and care that we have experienced in the past which was always amazing. Unfortunately, this visit was nothing short of frustrating and upsetting.

From the moment we arrived, the employee assisting us did not make any effort to be welcoming. We had several questions, but her responses were extremely curt and unhelpful. At one point, I put my daughter’s mother-in-law on the phone to clarify details about the dress, hoping to make the process easier. Instead of handling the situation professionally, the employee abruptly said, “I’m done. I don’t need her on the phone anymore,” without even acknowledging or saying goodbye to the person on the other end. This felt incredibly rude and dismissive.

When my daughter was shown the dress, the employee did not offer any helpful feedback or guidance—just a cold, “You’re done, you can take the dress off now.” There was no enthusiasm, no effort to make this a special moment for my daughter, and it completely dampened the experience.

To make matters worse, when we got to the register, I was under the impression that we could make a down payment on the dress, as that option had been available at the David’s Bridal in the Poconos. However, we were abruptly told that this was not possible. The employee handling our transaction was not only unhelpful but also dismissive and unfriendly, making an already frustrating situation even worse.

When I inquired about alterations, hoping to get some guidance, I was met with yet another dismissive response: “I don’t know, that’s the alterations department.” There was absolutely no attempt to assist or direct me to someone...