Ichiban Hibachi & Sushi Bar — Restaurant in Robinson Township

I first want to say that I have NEVER eaten at a hibachi restaurant and received such small portion of food. I always leave with enough food to last for at least two meals. Today I was very disappointed in the limited portions as I ordered chicken with filet mignon, and I feel like we were slighted. I’m not the only person in my party who felt this way and if I can find pictures, I will send them.

I dined with about 17 people tonight to celebrate a birthday. Although the good was good I noted that service was subpar.

I asked for extra egg in my rice. The cook stated that he would give extra egg to everyone. In essence I did not receive extra egg.

The chef began at the other end of the table each time - and did not seem to be able to adequately portion out our meals.

My mother noted not getting enough rice. I noted that the cook gave the woman at the other end of the table two servings of chicken initially and then after giving everyone else their chicken he gave her another full serving stating that “since she only ordered chicken…” I on the other hand did not find this fair or appropriate.

Whether she only ordered chicken or not.. that does not mean that she should receive chicken that I or others at the table paid for. She should have received her adequate portion and we, ours.

I do believe race played a role because she was the one of two white women with our party. ABC the only one there with a white male partner. And the one that I noted with a heaping plate of food at the end of the day.

I used to be a server/bartender. I tip well. I’m also a PsyD graduate who studied clinical community psychology. Implicit bias is a thing. And though his (Mark’s) behavior may not have been intentional, it was noted.

Other than this, the atmosphere was nice, the food was good and Mark our cook, was pleasant. It is important to note point this treatment as I would not elect to celebrate my birthday here - and I would not recommend it to my friends or colleagues - not because of the food - but because of the service. (It is also important to note that everyone at the other table seemed to have the amount of food that I am used to when dining hibachi. And we did all have...

Multiple visits with the exact same problem. Please check your receipts before paying. They will try to add gratuity to your bill even if it doesn’t fit the criteria. On their menu it states that parties 6+ will be charged an 18% gratuity charge. Very straightforward in plain English. We were a party of 3 , we were still charged the 18% gratuity. The party of 2 beside us was charged the same. When I asked the waitress about it she stated that it was a tip for the cook…. That’s not something you just put on the bill. I didn’t give her a hard time because she’s obviously doing what she’s told , just decided to ask the manager instead. This is not our first time speaking with this man. He’s very impatient, rude, and dismissive. I go ask the manager and he says that it’s because we had a big party. I told him there were 3 of us. He then changes it up and says even if you only have 3 and he sits 3 others with us that counts as a party of 6. I first tell him that those are still 2 separate parties. You deciding to sit us together is not our problem and doesn’t warrant the added gratuity. I then remind him that when he sat us, it was my party of 3 as well as another party of 2. 3+2=5 so where are you getting 6? He didn’t have any other excuses so he rolls his eyes and asks“so are you not going to pay the bill?” . Mind you the bill was already paid, the gratuity charged was going to equal the tip anyway but the line under the gratuity asks for an additional tip for the waitress. I told him, that I wasn’t giving anymore money so he needed to figure out the tip split between the cook and the waitress. Had he not tried to force that gratuity they would’ve both been tipped . He rolled his eyes once again, gave us a thumbs up and said ok bye. Will not be returning to this establishment. I have given that manager too many chances and time and time again he is upsetting guests with his disgusting attitude. Sucks because our cook was fabulous! Our waitress was meh, but nothing to really complain about. Seems like we’re not the only customers that has had a bad experience...

Went to dinner there with my husband. We have been there before and had thoroughly enjoyed each experience. This time, I was dropped off at the door by my husband while I get our names on the reservation list as they were busy. We could handle a 45 min wait. I was greeted with a nice young host who was taking names and phone numbers for the waitlist. I put my name down but decided to wait at the entrance for my husband to come back and decide. The few minutes that I was waiting, a gentleman came out and started to scream at this young host about letting people inside the restaurant. I did not catch this at first since the guy spoke loud and fast (loud as in screaming but trying to compose). Then another group of people walked in the restaurant. The guy came out again and screamed at this poor host "I TOLD YOU NOT TO LET PEOPLE IN THE RESTAURANT! WE ARE TOO FULL!!" I am confused as I am not sure if they are locking doors or what they are doing or how their system works. My husband joins me and we both decided to walk in since it was about 19 degrees outside. The same guy saw me walk in....went back out....screamed at this kid (the host)....and turned to myself and my husband and screamed "GET OUT" in front of the other people that was in the lobby and he followed us out of the door....There were barely anybody waiting in that lobby and the bench was not even full. The two of us were able to fit in the ample space that they already have provided for groups of people. I think these same people own the Cranberry location as well. We will live without this experience and will never be returning again to either location. 😒😒😒..... I also forgot to mention that the guy that was screaming at his staff had blood dripping down his right cheek...I am going to assume he didn't know.....I am sure he wouldn't care enough to listen if anyone tried to tell him....Not really a good look for a...