Great Lakes Ace — Local services in Rochester Hills

Went in to buy a stihl KM56 and three attachments at just after 7pm. The items were locked and the associate who I asked to help (an older man) stormed over and told me that I had a lot of nerve asking for this so close to closing.

The store closed at 8pm. I apologized for the inconvenience, and he grumbled under his breath and said: “one of those days.”

He unlocked the equipment and roughly pulled it from the holding slots, hard enough to break a piece off the display.

He complained loudly to his associates about my “huge order” and followed me around the store to get me to hurry up so he could check me out.

How very uncomfortable of an experience that was. I cut my list short because even though there were several other people shopping, he chose to follow me around every corner and stare at...

On one hand I want to leave a bad review but on the other I don’t. I’ll break it down. I came in 4/29/24 @ around 7pm to make an appt to get a key made. I went to the front counter and I don’t remember his name but the older man working was so rude to me for no reason. He said he didn’t have time to help me and that he didn’t want to help me and he just walked away. What kind of customer service is that? I was so heated. But Kendra, saw what happen and took care of me. She agreed that it was uncalled for behavior and she gave me a discount as well. She made it right. But I want to know why is this cranky man working customer service if he doesn’t want to help customers? He needs to go. Kendra...

Just as John, the employee, was about to close up shop at 8:00 PM, I showed up with a broken basement window frame in hand.

Without hesitation, John welcomed me in, saying he didn’t want my house to be left unsecured overnight. Even though it was after hours, he cut a piece of glass that fit the frame perfectly. He then took the time to show me exactly where to apply caulk to ensure a proper seal.

I thanked him over and over again and was more than happy to pay for his help.

But John just smiled and said he cut the piece of glass from a some scrap and that there was no charge.

I hope I can return the favor...