Kroger — Local services in Rochester Hills

Let me tell you a story about how Darren saved me.

My wife is very pregnant with twins and yesterday (about 16 hours ago) we were in Kroger. She saw this amazing ice cream on sale- “Brown Butter Bourbon Truffle”. She points and says “Babe! Look at the brown butter bourbon truffle ice cream!” Let’s call it “Triple BT” for this story. After some time of inner pregnant deliberation, she decided against getting it in the interest of so called "health". While in bed last night she turns to me with puppy eyes and whispers “I wish I would have gotten that triple BT”. The smallest tear found its way down her cheek. Today, while visiting Kroger, being the amazing husband I am, I remembered she wanted ice cream! But I forgot the name of it. Darren was stocking ice cream and I told him of my quandary. He stopped his stocking duties and helped me search. All I could remember was that it was truffle something. So I called my wife (of course) and she said for the third time- it’s “brown butter bourbon truffle” ha! She will be so happy when I walk through the door triumphantly holding her dear Triple BT.

I hung up the phone.

Then immediately forgot the name.

“Husband dies by ice cream craving pregnant wife” is a headline I imagined tomorrow. This was it. I was done for. Do I leave and say I saved a small child from a falling display then forgot about her ice cream in my heroicness? That was the only was I was going to see the sun set this day. After much frantic searching, I hung my head and turned from the ice cream section in defeat. I would form the perfect child saving story on the way home. While I was checking out the other meaningless groceries, I felt a tap on my shoulder. Darren. Sweet sweet Darren stood behind me holding a glowing frozen pint. It read “Brown Butter Bourbon Truffle”. I almost cried when I read it’s glorious description. He had continued my failed quest even after I walked away. Thank you Darren from the bottom of my heart. I live to see the sunrise tomorrow because of you. Tomorrow’s first light glistening over the snow covered trees will be dedicated to you, for you saved...

If a mother, accompanied by her underage daughter, wanted to buy a nice rosé to take the edge off her already stressful job, are you to assume that the cashier is going to ask for ID of both the mother AND the daughter, or just the mother, who is the person paying?

The cashier today denied selling me alcohol today because Ms Sally wanted to card both me and my partner, even though I am the one paying, my name is on the card that I was going to use to pay, but she wants to play games and ask for both of our IDs. Really?

Really?

Listen, I have a receding hairline and gray hairs, so the fact that I’m being carded is a joke in itself, how about we stop playing these dumbass games and you guys sell me my wine and we call it a day.

Oh, but the best part? You might wanna sit for this one, this s* is on a whole different level.

I ask for the manager because, again, I’m the one that’s buying the alcohol, with the money I earned, as is my right to buy as I am over the age of 21. And you know what Jason the manager says? He proceeds to tell me that it’s “the law” for both myself and my partner to be carded. Excuse me? You’re a manager, not a lawyer or a judge. Just because you want to wear a tight dress shirt and dress pants does not give give you the liberty to interpret Michigan Alcohol Law to your convenience.

In the end, I walked out without my wine or cart full of groceries. I want to enjoy my vegetables with my wine and if you can’t offer me that, I’ll go take my business somewhere else. I’ve bought alcohol with my partner at other grocery stores without any problem whatsoever.

I hope from the bottom of my heart that this old woman was not acting the way she was because she’s homophobic or racist. Because honestly, Kroger doesn’t deserve that. Will be coming back, but only to use their bathroom because this Kroger location is all that it’s good for: so I can take a dump and...

Horrible customer service intuition in this store. An employee looked directly at me upon entering no the store and didn't even muster a hello. Went to the customer service desk to purchase my 4 items in order to get a larger amount of cash back. I was told that she 'could not ring up my items' and instructed to 'take them to the other lane'. She presumed that because there was no one in the other line that I would not be bothered or offended by her instruction. I was informed that at the customer service counter they are not 'allowed' to ring up customers because some sort of hour allotment that she referenced... I found it to be lazy and rude to refuse to help me with the purchase of my items. There were many better ways to deal with the situation and this newly enforceable rule that I've never been subjected to. To my surprise the lady at the counter is the 'customer service manager'!?!? Might I suggest looking into a book titled "Raving Fans"....maybe then something would have been offered along the lines of "I'm sorry, ma'am but we are no longer able to check customers out at this counter...let me help you this time and next time let's visit the check out lane first then we will be glad to assist with any of your other needs at...