Carousel Floral Gifts & Garden — Local services in Rochester

Rochester, MN, has a variety of florists. I've given most of them a try for one reason or another. I stumbled across Carousel Floral when we first moved to Rochester some 6 years ago. My Carousel experiences were a mixed bag. There were times when our arrangements would die the next day and some that would last for quite a while. I did have an experience recently that has probably put me off from coming back...

This last Valentine's Day I had a tough scenario where I started a new job only a few weeks prior and my daughter was sick the entire week, so I was in a bit of a pickle in terms of getting a floral arrangement. On this particular day I was in a bit of a time crunch, so I thought I'd give Carousel another try since it was later in the evening and they were open versus other florists.

They had multiple signs up that stated "Valentine's Day Special: spend $59.99 and receive a coupon for a free dozen roses." I purchased an arrangement and candies for my wife and young daughter that exceeded that amount (sans tax). After I had paid I asked if I could have the coupon. The clerk, Bob, told me the arrangement had to be $59.99 or more not including other items. I was a little annoyed with this as EVERY sign was vague and simply stated you had to spend $59.99 NOT just on one particular thing. With Bob's permission I asked if I could see if I could meet the criteria by swapping my arrangement for another; yet, I couldn't find anything that wasn't astronomically priced. I returned to Bob and said I would settle for what I had, and the man gave me the stink eye making comments to his colleagues about how I was being difficult. He had told me that he had already refunded me for the arrangement I had and that I would have to buy it again.

At the end of the day, I got what I came for, but it wasn't without a certain level of annoyance and, at least on Valentine's Day a bit of embarrassment. I can't blame Carousel for wanting have customers meet a criteria in order to take advantage of a promotion; however, it wasn't clearly marked what needed to be done to meet it. Also, a customer shouldn't be ridiculed for asking about the promotion, not spending enough to meet its criteria, and seeking to meet it. Just the same you can't blame a customer for wanting to take advantage of something you are advertising. As of yet Carousel's refund hasn't hit my bank, so I'm probably going to have to get on them about that, where it has already been several days.

Just know that if you do visit this florist you are rolling the dice in terms of customer service and quality. The odds aren't...

I live out of state. Had specific directions to deliver this in the A.m because my gf sleeps in the afternoon. They took it as appropriate to deliver at 11:50 am (to check the box) when they open at 8 am in the morning. Then when I called they told me I should have put a specific time which could result in further charges. I specifically put to ring doorbell first and then call (if necessary). They then proceeded to call before leaving and confirmed the wrong address than the one I had put on the order (+ have on my receipt). This was a terrible customer service. Not to mention on their website they have free delivery for covid 19 but have an additional 1st time 'technology charge' which just so happens to be the same as the delivery fee. This was supposed to be a 'surprise'. The complication and passive customer service will keep me from ordering from them again. Use the other flower...

It is very unfortunate that when you order flowers in my case it was the premium lovely lavender premium @ 89.99 + a delivery fee that they have on their website when they arrived it look nothing like what they were trying to say they look like I received a very light bouquet seem to be missing a lot of flowers from the original picture and it didn't even come in a purple vase hate to say but a purple ribbon doesn't take place of a vase though they were lovely flowers I would recommend people to really think about what they're ordering cuz for the price I don't feel like I got what I paid for which is unfortunate cuz I like to support small business look at the pictures for yourself the one on the right is the stock photo off the website what i thought i was getting the one on the left is what I received just use caution when ordering from...