Best Buy — Local services in Rochester

11/9/2024 bought an open box monitor and per the info on the best buy app a "good" quality means it shouldn't be missing anything important. However this store likes to just write missing parts on the box and never tell the customer. Manager just argued with me saying if it's writing on the box then it is what it is despite the description from the app. Open box monitor missing the power cord absolutely ridiculous. 10/11/22 went into best buy today to buy an open box tv it took awhile because they were short staffed. they also had no idea where the tv was and tried to tell me it wasnt there. I said so what would happen if I ordered it online right now would it just send me a notification that its pushed back a week hmm they found it. Tv was marked "excellent condition" which means everything is there box and all. nope offered to wrap it up in bubble wrap and have me pick it up the next day said id just take it unwrapped and had my ride show up. it wasnt untill we (i had to help load it) were loading it that I realized there was no power cord, no remote, and no legs for the tv! that is far from "excellent condition" when addressing it they said guess we can cancel it. also was in here a month ago to buy a computer to which there was also an open box but they again said they didnt have it in the store which make no sense because open boxes are specific to each store! poor service poor inventory quality! 1/25/21 update I purchased an open box moto edge 5g and while at the store I ordered a screen protector and case shipped to my house. This morning I received the screen protector and put it on and it was defective I went to best buy an explained my situation showed the phone they refunded my money cash right there and took the screen protector off for me no hassle no harassment thanks bestbuy! 1/20/21 Updates have bought a lot of open box stuff here and have gotten some awesome deals. Sense the original review Best buy has made it very clear whenever purchasing open box what you're getting I haven't seen anything missing accessories. I never got around to seeing the reply and emailing customer service as the tv leans against a wall nicely and you can purchase a stand that connects the wall mounts for $30

1 star- 5

Bought an open box tv and was not informed it didn't have the hardware set...

We went to Best Buy for the second time to buy a second large TV because we had such a good experience with them and especially the Geek Squad. From that expletive we gladly paid the extra $300 to have the tv/sound bar hung up on the wall, cords hidden, and system set up. After this time however, I don't think we will be going back and I strongly encourage others to look at different options! What we paid for is NOT what we received. We did NOT get Geek Squad service. We instead got a third party. While nice guys, they are not what we paid for. 1) Our service date was moved not once but twice, resulting in 2 lost days at work. They essentially hung our tv. 2) They didn't receive a work order from Best Buy to put wires in the walls. Best Buy's option to us was to schedule yet again another day to have someone come do this. Meanwhile I would have wires hanging from our TV with small children around. Not safe. 3) nothing is linked from tv to sound bar etc. 4) after many phone calls to have the wires placed in walls today. I now have a hole in my wall, literally, with cords coming out of it. 5) Oh! And the power cord to that tv they mounted? Yep the hole they cut, in my wall, doesn't allow the cord to reach the outlet. Again, solution was an extension cord with a cut hole in the wall. Question: fire hazard? 6) I now have to schedule another day to fix the things stated above plus get the audio set up that I paid for. 7) also, they give you that handy 4 hour window. 8-12 or 12-4. Well ours was 10-2pm. By writing this review, my intentions are not to bash the third party that did this job. I feel like I paid for a service to be completed by Best Buy's Highly qualified Geek Squad. I did NOT get anything close to that same service. If they are hiring a third party to do the work, it should be at a VERY discounted price to the customer, unless they meet Geek Squad standards. Finally, the customer should be aware that they are not getting the Geek Squad that they...

If not for the credit card that I have with Best Buy I would not have purchased the dishwasher that I ended up buying from them. The shopping experience was underwhelming in every way possible. The Best buy sales representative had little knowledge of the dishwashers and a great deal of difficulty even looking up the details on their website. A second sales representative stepped in and provided a bit more useful help, but it was pretty poor service overall. As I already said, I did end up purchasing a whirlpool dishwasher because it was an open box item and the price was excellent for the tiny bit of damage it had. The fun doesn't end there though, the delivery was scheduled for a Wednesday, and the day and evening came and went without even a phone call from Best buy with no delivery. so, I tried calling them the next day and spent 30 minutes on hold before giving up on the phone call. I then drove to the store and found very little activity, which was odd because with no one answering the phone I assumed the store would be crazy busy, but it wasn't. No idea why they were unable to answer the phone. I finally found a representative who explained to me that the third party delivery service that Best buy has outsourced their deliveries to had a truck breakdown the day of the delivery. I suppose a truck breaking down is a valid excuse and I could have lived with that happily if they had called, but they did not. The delivery has been rescheduled, and trust me I will not be holding my breath that day for the delivery. I wish I could say I was surprised that they did not offer me some sort of compensation for the inconvenience, but I know that businesses don't do that kind of thing anymore. it's really unfortunate, because there was a time when a retail business would have recognized their error and offered something to the inconvenienced customer. Oh for the good old days! This entire experience was really...