Northgate Health Club — Local services in Rochester

I usually don’t leave reviews unless the experience calls for one and this certainly does! If I could leave 0 stars I absolutely would but I have to do 1 ⭐️ in order to post my review. If you’re looking to join Northgate health club make sure you read through EVERY single review & talk to people who’s been there. Paying $45+ a month for a STUDENT gym membership where management doesn’t know how to treat their own employees should’ve shown me they wouldn’t treat their customers any better. They can keep upgrading their machines to the best of the best but their lack of customer service and support will keep pushing out members who’s been there from day 1. I rather work out in a gym I feel welcomed, comfortable and SUPPORTED!

I get so anxious going to the gym alone because I don’t understand how to use some of the machines and I try to keep my workout simple so I don’t look awkward trying to figure it out. If I don’t understand how to use a machine, there’s a way to go about it instead of singling people out in the middle of their workout giving them a lecture. The old man in blue walked up to my bf and I acting like he was giving us “advice” but basically turned it into a lecture ending it with “if we want to ruin his machines we can purchase one for $6000 and put it in our garage and do what we want with it” … like excuse me? I have no problem accepting accountability but when you come to talking to me like I’m a child we definitely have a problem! What you not about to do is talk down to us I don’t care what the situation is, respect goes both ways! He literally was talking to my bf & I like we’re a child talking about “I’m right and you’re wrong”. We canceled our membership INSTANTLY, not that they care because his counterpart will just as quickly hand you a paper to fill out and “wish you well”

I also recall another experience where I was trying to record MYSELF working out & making sure nobody else was in it and the old man in blue 🙄 came up to me telling me I’m not allowed to do that because people complaining about seeing themselves in videos online… umm okay, but did you tell the other 50 members doing the same thing daily including your OWN trainers? I respect everyones privacy and you’ll never see anyone else in my videos! But dude come on it’s 2023 - who DOESNT record their workouts for business/personal reasons?

Management is SOOO “nice” to you when your first join the gym and after that you’re on your own, because it’s all about the money (duhh)! & make sure you read the fine prints in the 1000 page contract because they’ll trap you in a membership so HARD to get out of with ridiculous membership fees on top of what you’re already paying. There’s not enough fancy machines they can add to ever make me go back especially with their current management. The way you treat your clients goes a along way, I’ll never recommend this overpriced gym to anyone.

UPDATE: In response to their “response” -

I’d like to see footage of whatever inappropriate behavior we were doing that doesn’t align with this gym. I literally had my BF there the entire time helping me with the machine and I didn’t even have weights added because my legs were so sore. He EXPLAINED to you that he was targeting different muscles hence the reason he wasn’t using resistance which you wanted him to do. No instructions were offered from you, you came over to us wanting to tell us how to do our own workout routine on a LEG EXTENSION MACHINE 🤦🏾‍♀️. I guess because he straight up called you out for harassing us you got mad. We pay to use your gym like anyone else nobody is looking for PRIVILEGES here! I hope y’all provide such “instructions” to other members slamming weights in the floor...

If you find yourself in Rochester Mn. and are looking for an amazing gym with everything... I mean every type of cardio machine this is truly the place. It has everything. It is a clean and maintained extremely well. I am a true lover of a Jacobs Ladder (extremely hard to find in many gyms) they carried one with many other pieces of equipment - then just the standard bike, treadmill, stairclimber. “AMAZING”. I can’t even begin to go into the machines. If you feel a little awkward and nervous around seeing muscle builders etc... don’t be scared here. Everyone super friendly. This gyms fits every person. True body builders, beginners, average, young and old. Please don’t be scared such a friendly and nonjudgmental atmosphere...you won’t feel uncomfortable... nor anyone looking at you for what your wear or what you look like. Plus - there are so many areas to workout in - I could not even cover. Feeling uneasy - there is a women’s only with Cardio and exact same lifting equipment in its own room. Not scared - stay with everyone else. Want that more hardcore style - they have that area too. Spin bikes (classes), pool, It’s there - No excuses not to come in and try or see for yourself. Well kept bathrooms and locker rooms. Clean - stations for cleaning - COVID READY where you will not feel scared to enter. People following the proper protocols and the machines spaced and ready. Did I mention Dan the owner and his staff. So friendly and welcoming. I was peeking in the window before it reopened. Very kind - came out and professionally and proper with mask gave me information and made my decision easy. The hours are great. Some gyms you have to wait until 7 or 8 to come in. Here, 5 am Since I am such an early person who likes to workout in the early am - PERFECT. Temperature scan and easy and warm welcome each of my mornings. Think Brandon (hope I got his name right🙃🙃) super sweet also. I can’t say THANK YOU enough for giving me the perfect gym. I travel tons and truly was bummed when I had to leave. This is the perfect gym - I wish I could have packed it up and taken it with me to every city I visit. HONESTLY A PHENOMENAL GYM WITH SPACE, TONS OF CARDIO MACHINES TO CHOOSE FROM (some actually I hadn’t seen yet that are new style). Also a love to a ab machine also I discovered - just different pieces which was a welcome change. Please don’t be scared to stop or use this gym - it checked marked off all my boxes and then some. I stayed at the Marriott Dt. And it was truly an easy walk up 2nd street connect with 11th - super easy bc of local construction. Plus if you drove simple and lots of parking and no pain to find- easy easy. Thank you Dan it was lovely to meet you and I wish more people were as kind as you along my travels to make me feel safe and comfortable when I’m visiting a town and need a gym better then the hotel- hands down- and even if your hotel has a gym - if this place is close or even a small drive - GO, so worth it:) you will be happy you did and come out feeling great. His daily $ was perfect - no doubt I’ve paid 3 times over just for a day pass other places. SO HAPPY with everything. I hope this helps anyone in search or between decision making. Hope to see you soon Northgate🌟🌟🌟 Also, I was not asked to write this. I truly believe since I meet so many people - I like to take time to compliment and give attention when it’s deserved. ENJOY AND STAY...

Me and my husband Ty started attending Northgate mid august. We are both bodybuilders and are very extroverted individuals. However, with my time here I kept to myself and never spoke to any individual. Just focused on my workout, in and out. The only time I ever spoke to anyone was Mike, one of their trainers. My husband had spoken to a few individuals and got to be friends with a particular individual and decided to start working out together, they were friends. Anyway to the point on September 9th our memberships were straight up cancelled. I got an email stating that our memberships have been cancelled “due to behavior and actions detrimental to Northgate Health Club as reported and observed by several club members.”

This was very shocking to us as we have done nothing to proceed these actions. Dan the owner gave me a “courtesy” call at 9pm that night saying that he wanted to let me know that our memberships have been cancelled and that he didn’t want us to be “embarrassed” if we were to walk into the facility. Not sure how I would feel embarrassed but I proceeded to ask him what these “detrimental actions” have been and he just continued to keep saying that he has a lot of evidence from many members calling and emailing him, and I left it at that. Fast forward to today September 13th. My husband had called the facility asking to speak to Dan yesterday and Dan called him back today. Keep in mind my husband never got an email or phone call so he wanted a deeper explanation and believes that we deserved an actual reasoning as to why they were cancelled. Dan said the reason they were cancelled was because we were “poaching clients to train” we continued to ask for the evidence because we never once did this in his facility. We have no where to even train “these clients”. Again Dan just beat around the bush saying he doesn’t have to show us any evidence and that he has tons from people calling and emailing. He didn’t even want to have to conversation, he kept saying he needed to go.

We have been in the fitness industry for a long time, we have much bigger and better things on our plate than to try and take a clubs clients. We have way more respect for others and ourself than that. It is very disrespectful and unprofessional in our eyes.

It’s an okay facility, lots of equipment, kind of an older crowd vibe so I wouldn’t really recommend for younger individuals unless you like that kind of thing, but I really wouldn’t chance paying for a membership/contract and then potentially getting your membership cancelled for an absurd accusation. We prepaid for three months and got to...