Lasker Diamonds — Local services in Rochester

In a world where customer service is becoming more and more robotic and less and less human, I cannot tell you how delightful it was working with associates Jessica and Jammi.

After working hard and saving their money for months, I had promised my two sons they could get their ears pierced. We had finally made it to the day where we could go and they were SO excited. Only problem? By the time we were able to all go together as a family, it was later in the day and I couldn’t find a place to get it done!

After calling all the places that were recommended to me by friends with no luck, I decided to ask the internet. I did a quick Google search and saw that Lasker’s does ear piercing. I immediately called them to see if we could get in that evening. I was fully expecting the associate to say it was too late, or for them to have a sprinkle of “Minnesotan Passive Aggressive” in their voice for me even asking as some other places had… well, the voice on the other line (who I later found out was Jammi) was as sweet and as accommodating as could be!

We got there ~10 minutes later and were greeted with big smiles from Jessica and Jammi. They were so sweet with my sons, making them feel safe and comfortable the entire time. They treated them like real customers which made them feel very special and adult-like. I was also impressed with how quick the whole process was; Jessica and Jammi worked together so they actually pierced BOTH ears at the same exact time (much less traumatic for parent and child alike 😊) Afterwards, they made my boys feel proud of themselves for doing something they were scared to do and acting brave. Oh, and a ring pop for each of them so we could really leave there blinged out.

I am so grateful for the kindness and professionalism these two showed us- it really made the experience so enjoyable for our family, a day we will never forget. Thank you Jessica and Jammi for...

The selection of jewelry is beautiful, but more importantly the team at Lasker goes above and beyond to take good care of customers. It’s evident that they understand how special milestone jewelry purchase are, and they strive to meet each individual need, mood, and lifestyle. I have had wonderful experiences shopping with Lasker. I recently had issues with a piece I had fallen in love with and upon bringing the ring in for a second repair Stephanie (at the Trader Joe’s location) jumped right in and went above and beyond to assess the piece and work out a solution. She and the rest of her team provided great and empathetic communication. Everyone at the store is an absolute delight. I am so happy with my pieces, and it feels great to know there is a great group at Lasker who cares and is always eager to help. Thank...

If you're looking to sell jewelry, be aware of things they do not make clear on their website before you come all the way into their store:

1. They charge you to evaluate the jewelry. It's a $75 minimum. That 30 minute consultation they offer on their website is not free, and they don't disclose that anywhere - not online and not in the email confirmation. Don't trust the fact their site says "get a FREE no obligation quote". It's a lie. I learned this the hard way.

2. They will not buy any gemstones. They will only pay you for the weight of the metal. So if you're looking to sell actual pieces of jewelry and not just plain gold to be melted down, this isn't the...