HuHot Mongolian Grill — Restaurant in Rochester

My wife and I had a long day of shopping and were really hungry. We had been here a couple times prior and didn’t have many issues. The other day is a bit off a different, and very disappointing experience.

We walked in and there were 3 hosts that met us at the entrance. It was mid afternoon and wasn’t busy, which we found it to be a bit of a surprise that we were told that it would be a “10-15 minute wait” even though there were many booths and tables open. So, we sat and patiently waited. About 5 minutes into our wait, a family of 5 came in and stated they had “8 people and a baby”. They were told it would be a 25 minute wait. They agreed and joined us. Not 2 minutes later, the hosts began pulling 4 tables of 2 together and sat the large family. I had asked how that worked being we had been there longer and was only a party of 2. The host walked away. 3 minutes later, we were sat at a table near the bar.

We began our wait at the table and had numerous wait staff walk by the table. The bartender also continued looking at us, but never said anything but would serve tables around us. The family seated ahead of us had service, drinks, and were on their way through the prep lines, and still not a word from anyone to us. No staff stopped or even made contact to say “Hey, how are you? Sorry about the wait, Your server will be right with you.” No, we waited an additional 10 minutes and attempted to stop the passing wait staff to see if we could get started, and everyone continued to walk by. After 15 minutes at the table with not a word from anyone, we left and went to a different place to eat.

If it were busy, understandable to a point. If they were short staffed, also understandable to a point. But there were staff just standing around taking amongst their coworkers. This was hands down the worst dining experience we’ve had in a long time and will not...

Very very small and crowded. They only have one grill. Very small limited option of meats, veggies, noodles, and sauces. The waiter was quite rude. This place is very very overpriced. It was $80 for 4 "adults", not to mention that one of them was a teenage girl who didn't even barely eat. Everything was an extra upcharge. The drinks were very gross and watered down. I had a raspberry tea no ice, there was still no flavor in it. Switched drink flavors a few times and everything is this way. With the very light flavor of what you got as a drink. It was like they were adding water to all of them to save money. The line was ridiculously long for the grill and they lost track of whose food was whose quite frequently. The tall blonde gal that made my food was also making food for other people. I watched her crack open eggs and drop the shell into the person's food. And then she moved on to my dish which was the next one. (Not cleaning utensils between dishes.) I ended up with egg which I'm allergic to in my dish. Along with eggshell, large chunks of it. As well as ham and cheese which I didn't do either of those because I'm also lactose intolerant and vegetarian. I pointed these facts out to the waiter and he just brushed it off and walked away. No apologies. No discounts. No coupons. Nothing. In fact his attitude got even worse from there on. He wouldn't even come over to the table to refill our drinks. I suggest boycotting this business. It's...

Am from out of town, really was looking forward to ordering through door dash,prepaid and tipped at 8:10(when i received confirmation message)door dash messaged me repeatedly that it'd be an hour wait, then an hour and a half.Ok, thats fine i'm not starving and appreciate honest timelines.Then TWO hour later door dash had to call me and personally apologize and refund me because even though i PAID for my order 50 MINUTES BEFORE CLOSE AT 9 they refused to make the order.I have worked years in the food industry and yes i can understand when its right on the wire (5 minutes to close, minute to close) and its been an excruciatingly busy night its tempting to close.However 50 MINUTES BEFORE CLOSE YOU TURN AWAY BUSINESSS???it was completely advertised as open on door dash... I LOVE spicy, foreign foods and am HIGHLY disappointed in the business they turned down, and making door dash do their dirty work(having door dash reach out to me TWO hour later its cancelled.Also at 10 o clock everything except dominos, perkins and a few other chains are opened.I live in a small town with few opportunities to eat food from around the world. I would only hope this is NOT how the owners imagine doing business, when you work for another company you need to hold up your agreements, If it were completely independently owned and operated with no third part they could have at LEAST called at 8:10 and APOLOGIZED themselves they were closed.Very very...