Michaels — Local services in Rock Hill

Horrible, dishonest, lieing thieves....

I brought a piece of art work worth over 900. Dollars To have matted and framed back late last year and they not only ruined it, they kept brushing me off telling me I need to spend the money to get it authentacated before they can file a claim. What a line of crap... when they compared my piece that they scanned with the one they gave me, they admitted it was their mistake/fault and they would file a claim. Yeah right. After a few months I reached out to them and they said i needed to have it authenticated before they can move further... I have spent thousands of dollars getting artwork framed here, and buying individual items.... but not any more... what a total disappointment and a future loss of revenue for them... I would not recommend anyone bringing their precious art work here.

O and wait, there's more... They not only removed my artwork from the mat and frame that I payed for, they completly ruined it and when I asked for it back they said no they needed it for evidence for a claim. When I checked back with them a few months later on said claim, they couldn't find it and said it probably got thrown away... so I have nothing... and rude, like Im the one that ruined it, i left message after message for framing and management and not 1 returned call and when i went in there in person, I was told the person i needed to talk to wasnt in...

NEVER EVER AGAIN.

So very...

I purchased three canvas yesterday at a store. The discount was buy one get two free. I really only needed the one, but I figured hey might as well. When I reviewed the canvas on line, the offer was actually 65% off one OR buy one get two free. Since I only needed the one I took all three canvases back to a different store. The sales associate Diane that was doing the return was trying to return 2 to and have me pay for one full price after I explained to her that I wanted to return all three and re-purchase the one at 65% off to get the best deal. She repeatedly cut me off and was terribly rude and did not listen to how I was trying to explain it to her. When I tried to ask for a manager, she fluffed me off and said no ma’am I’ll take care of it. She told me that online it is 65% off or buy one get 2 free. I told her I’m just trying to get the best deal as possible. I went to the website to buy it online and pick it up in the store. To purchase it online there was pick up in the same store same day for free. First of all, that’s all asinine and second of all, she ended up, taking all my canvases back and overriding the one canvas I originally was needing for 65%. I have had over 10 years experience in retail and as a business owner. I just don’t appreciate her not stopping and listening to how I was trying to explain to her instead she cut me off and talked over me and said I didn’t understand. Won’t be visiting this...

I am a crafty person and love teaching my children all types of craft for them to explore their own creativity from within. The reason I gave it 4 stars instead of 5 would be for the knowledge of it's workers. Recently I am not for sure if the last few employees they hired (and not just at one location here but others too) are even into crafts but even if not you should know the merchandise a little to be able to assist with customer service. Lately I give up with asking for help. You ask one who doesn't know, who ask another person who doesn't know, who then goes to another person who again doesn't know, and no one even offers to walk over to the section to even glance or look to help or try to figure out. There is usually only about 3 or 4 associates in the store anyway and this includes the cashier and the person working in framing which explains why I could be on one side of the store and have to walk over the store to the other side looking for someone to even ask a question to. I can even show a picture of what I'm looking for and it's still no help. Maybe it's the culture of workers now....don't know. However, I can say it is not because the associates are young students or college workers who have a don't care attitude. These associates are mature middle age to older workers whom you would assume would give better service and have better work ethics. But the customer service is not the quality it used to...