Best Buy — Local services in Rock Hill

PLEASE DO NOT PURCHASE ANY MAJOR APPLIANCES FROM Best Buy…(please read all)

One of the worst mistakes I’ve made is purchasing a major appliance from Best Buy. I made the mistake of purchasing a General Electric dryer from here in the summer of 2020. Within a couple of months I was already experiencing issues and had to have it replaced. Once replaced, it worked okay (still would not recommend) until last summer 2022 when the motherboard had to be replaced due to the clothes not drying and the dryer just turning off mid cycle. Again not the best dryer because it would leave lots of lint on the clothes even though I cleaned out the lint filter ever time I ran a cycle. I purchased the Geek Squad protection plan on the initial dryer, and thank God I did--otherwise the repairs would have been out of pocket. Well February of this year (2023) the dryer caught on fire causing a house fire, as I live in an apartment and the unit is inside. Thankfully, there was no damage to the structure of the apartment other than smoke damage. However, the dryer was, of course, completely destroyed and all the clothes inside. Not to mention due to the smoke damage, I had to replace my brand new couch and loveseat as well as my mattress. Due to having to have the apartment and clothes cleaned, I was displaced in a hotel for three weeks. Again, I am so thankful that no one was hurt or I did not lose all of my clothing and that I purchased the protection plan (warranty) on the dryer initially. After filing a claim, Best Buy sent out a technician to check and see if the dryer could be repaired (which it could not) and then somewhat assisted in the process of finding a new dryer because they no longer sell that dryer model. I found a dryer and purchased the new one on March 26th. It was supposed to arrive April 15th. I made arrangements so that someone would be there so that I could get the dryer ASAP. I received a called the day prior telling me what time frame it would arrive. Then later that day (April 14th), I received a second call saying that it would not be delivered on the 15th because they did not have it and would not have it until what appears to be May 1st. I asked if I could cancel my order and find something else and was told an customer advocacy representative would contact me to help find something comparable. I was contacted by Gladys (the Customer Advocacy Personnel). Gladys was extremely unhelpful. She had a hard time understanding what I was asking and continued repeating herself. I asked her to help me find something comparable as I could not afford to wait another two weeks. Gladys found another dryer that could be delivered on April 18th, but there was $100 difference. I asked if this could be compensated given the inconvenience of the entire situation. To which she said she would have to get approval. Best Buy would not approve the difference. I even asked to speak with her supervisor, and she told me I could not do so.

I have spent so much money on replacing things due to the fire, including this dryer. (The entire cost of the new dryer was not covered by the warranty.) I have also spent money on going to a laundromat when I have paid to have a washer and dryer in my home. BEST BUY DOES NOT CARE ABOUT THEIR CUSTOMERS! I highly recommend...

So simple of a transaction, but yet so complicated and so completely botched.

Best Buy needs to better educate their associates. The associates were all nice. Unfortunately the associates do not even know the services that Best Buy offers, nor are they trained to complete the sales of those services.

First I was told that Best Buy did not sell DISH Network service, even though there is a DISH Network promo on Best Buy's website. I was passed off to three different associates. All three made comments that they had no idea what to do. The last an AA young lady that has been there thirteen years was the most helpful. She did say that in thirteen years, she had never processed a satellite service sale. While she had no experience, she attempted to help me.

Seems like when everyone doesn't want to deal with a new situation, she is the "Mikey". She has received no training on any satellite sale transaction. On top of that, the internet connection was so poor that I terminated the transaction.

Best Buy and the internet connection was so poor that dial up would have been faster. The associate provided me with the information to call DISH, so that I could complete the setup for service.

I want to thank her, even though I do not know her name. I'm sure not many have been there thirteen years. She did help me with the information when I called DISH in Best Buy's parking lot to set up my installation.

Best Buy cannot answer any questions concerning DISH what so ever. No equipment question, no service question, no nothing. If you sell something, you should have some knowledge of the product or service.

Why use Best Buy, if I have to complete the sale myself. Management needs to look deep into their commitment to the customers and invest in their associates training, so the associates can do their jobs comfortably. I don't think it is fair to put an associate in a situation with a customer like she was subjected. I was not happy, but I felt bad for her.

It is unfair to do that to your people that you should care about in an employee/employer relationship. It has a negative customer effect on Best Buy beyond the associate relationship.

Remember Circuit City?

I place the blame totally on management for this. It has to be the poorest example of how to sell any...

My name is Troy Brown. I bought a Samsung Galaxy S8 during the holidays promotion on 11/30/2017. It was explained to me by a Best Buy sales person that if I buy the phone and renew my Sprint contract for 24 months, I would only have to pay half of the IB Charge on my monthly bills. This average out to me only paying half price for the phone. According to Best Buy, the discount was suppose to start appearing on my December bill, but it never happened. I paid $650 for the phone. The IB Charge is $27.09 per month for 24 months, so I only suppose to be paying about $13.55. My sprint monthly bill has always been in the range from $80 to $90 monthly for years. My 12/2017 through 09/2018 bill was $109.08, but it should be about $95.53 with the discount. At the beginning of March 2018, I reached out to sprint and explained my situation and they acknowledged it and said the discount should kick-in in about 2 to 3 months and I will get the back pay credit for the prior months. Three months went by and my bill was still the same. At the end of June 2018, I went to Best Buy and explained my situation to the General Manager of the store Ms. Temiko Griffin. She made copies of my documents and said she would contact Sprint and get back with me. Well the whole month of July 2018 went by and I did not hear anything back from Ms. Griffin. At the beginning of August 2018, I emailed her and she respond and said oh let me check back with Sprint and I'll get back with you. The whole month of August 2018 went by and I did not hear back from Ms. Griffin. I emailed her and she never respond. I went to Best Buy several times in September 2018, but each time I was unsuccessful in make contact with her. I left my name and number at the deck at the door and I never got a call from General Manager Temiko Griffin. I am very disappointed in this whole situation. I've doing business with Best Buy since 1999 when I bought my first cell phone. Since then, I have bought many electronic components from Best Buy over the years. The way I'm feeling right now, I would not recommend nobody to do business with Best Buy. My October 2018 cell phone bill is $111.21. All I can see right now is FALSE...