Verizon — Local services in Rock Island

Alberto was a great help! We bought the Gizmo for my son. This is the second Gizmo we’ve bought and we were apprehensive about buying a second one because we had issues with the Gizmo hub app from the first one and some other issues with the actual watch (clamp breaking easily, not able to switch band out etc). Alberto was knowledgeable about the upgraded version and was super helpful. I feel for anyone in retail during the Corona crazy days, especially dealing with the general public who behave badly about the precautions stores take to keep their employees and customers safe (masks, extra cleaning etc). Thanks so much Alberto :)

Please note: I previously unknowingly submitted a one star review for Alberto somehow at some point and feel terrible. I hope this makes up for it. I tried to edit that one but could not figure it out for the life of me. My profile shows no reviews, so definitely very strange that it shows I left a one...

This place is excellent. I live in Grimes Iowa and my granddaughter goes to school in Davenport, IA my daughter and other granddaughter went to visit her one Sunday. We all needed new phones. We found this place in Rock Island and thought let’s stop and see what we can get. This was the best move we could have made. Justin waited on us and what a great guy. We all bought phones and 3 of us bought Apple Watches. Justin got ahold of us as soon as they came in and we made a trip to Rock Island once more. He did all our phones and watches with the help of his new employee. In fact it was his first day. Sorry can’t remember his name. But the two of them were great. I will definitely send people there and go back. Great customer service and great people. Thanks Justin and new employee (sorry can’t remember your...

So I went in to upgrade my phone and ended up, because of my customer service person's patience, transparency, and overall niceness ended up purchasing a phone, a watch, and upgrading my plan... I didn't feel like I was being hustled or talked into something I didn't want to do and when I said wait I need to think about it he was very patient... No manipulation or "car salesman" like tactics... he was just very very helpful he answered all of my questions and when he didn't know he ask somebody or he looked it up I appreciate that.. His name was Gregory I hope he gets to see this review... It was because of him tonight that I will continue to be a Verizon customer...me and my entire...