Pla Mor Lanes — Local services in Rock Springs

I recently moved to the area and had never been to this bowling alley. When we came inside, we were greeted by complete silence. No music was playing and the employees were dead silent. We got up to the counter and discovered they didn't have my son's shoe size. The moment I presented my coupon, I was greeted with a nasty remark of how they wish they'd stop coming in. Once we go to our lane, I messed up on the computer when adding mine and my son's name and was greeted by more ill and poor attitude at my lack of knowledge on their system. I had to brusquely let them know that we'd never been here and to give us a break. That didn't much help their attitude. Once sorted out, we played three games. No one else was there and there was complete silence still yet. Never once was music put on so playing was very uncomfortable, not the mention that the employees just stared as we played as if waiting eagerly for us to just leave and get out of their hair. Checking out was also dismal and disappointing. To be sure they got as much money as they could, they were sure to make the coupon count for as little as possible and were more than frank with us on our departure. I am sad to say that we won't ever be going again. I would rather go to the friendly, music playing, and reasonably priced bowling alley in Green River, 15 miles away than the one I could...

Most of these reviews have to be fake or paid for. Entire staff was one angry, hostile old man. Deserves less than 1 star. Rudest experience Ive had in Rock Springs and thats saying alot. Edit: With all due respect treating new patrons like garbage while carrying on lively conversations with several regulars is not "trying his best". He also did not explain how to use the lane at all and forcefully interjected when we could not figure it out on our own. Again, still the rudest experience I have ever had with customer service. Also, if you cant afford to staff properly, you shouldn't be open? Hope he's being paid accordingly, even if he offers terrible...

So I called about cosmic bowling they have on Saturdays to make sure they were still open and I was informed that they stay open until 12:00. We came in 10 minutes later at 10:45 and the doors were locked. The lights were still on and people were still in there. I called them and told them we had just called about the cosmic bowling and that we were outside of the doors but the doors were locked and they said, “Sorry we closed early.” We were right outside of the doors while they were still inside and they completely turned us away. If you don’t plan on staying open until 12:00 please don’t...