Twisters Gymnastics — Local services in Rockaway

My wife and I just had our son's 7th birthday party here with his friends (March 2024), and it was absolutely flawless.

First, the staff was courteous and helpful in the lead-up to the party, so getting everything scheduled, getting waivers done, understanding what we needed to bring, etc. was clear. If we had questions, they were more than happy to answer.

On the day of, in the middle of a nasty rainstorm, the gentleman working the front desk leapt up to come outside and help us get the decorations and cupcakes from the car. He welcomed us, wished our son a Happy Birthday, and made himself available for our questions.

The party room met our needs perfectly. We arrived early to set up decorations and everything fit beautifully. Plenty of tables and seating. They accommodate up to 24 or 25 kids I believe. We had 19 or 20 and fit fine.

The instructors who took the kids through the activities were terrific. They prioritized safety but were always kind with the kids, and in turn the kids really responded to them. They helped me get my son's music playlist on the speaker system (which everyone loved) and adjusted to meet each child's needs, allowing the older ones with gymnastics experience to try something more challenging while gently encouraging the younger or the more shy kids.

Top to bottom we could not have asked for more from the experience. Our son had previously done gymnastics classes here in 2020-21 (which they also handled remarkably well given that COVID was still hanging over us) and he's always felt so comfortable here.

Highly recommend for kid's parties, summer camp,...

Booked a birthday party for my daughter, received a phone call at 9:45 for our party starting at 10, letting me know that the gym had no power. We would not be able to use the facility. I was given the option to reschedule or move the party to another location, which we would have to share the space with another party. We decided to change locations, I then contacted all the guests to let them know the new location. Upon arrival at the other facility, there was very little assistance/interaction with anyone. No one was there to help since our party contact was at the first location. I was disappointed with the lack of communication at this point. Near completion of the party, I was given an envelope to put a tip in for the two gentlemen who helped the kids on the mats. Luckily I had cash since I wasn’t prepared for that. Due to this inconvenience I expected to pay a discounted price but was charged full price and given one apology. While I understand the matter was out of their control, it was not handled...

So incredibly disappointed with this place. We signed my son up for a trial class for the 4-5 year olds on Saturday at 9am. We came in about 2 minutes before 9, no one at the front to tell us where to go or what to do. Figured out by process of elimination which class was his and the teacher barely acknowledged him and was cold towards him. My son is neurodivergent and has some sensory issues, so this experience really turned him off to this. Tried to find someone to talk to on our way out, but there wasn’t anyone to be found.

I’m so incredibly upset that he had that experience and he didn’t have a positive first impression of gymnastics due to the approach here. I would think twice before you come to this place and ensure that you clearly talk to the staff multiple times before hand to avoid this kind...