Buddy's Home Furnishings — Local services in Rockford Township

These people are thieves they have no type of integrity about themselves and the company. They Will except your payment approve you in the store then send you a email on the delivery date telling you that they will not deliver your furniture because they have gotten information from a third-party. When asking for a refund they say they will give you a refund but you will never receive your money without having to take them to court. These people have giving my friend the runaround about her refund for a whole week now. Every time you go in there they say they will give you the money tomorrow but when you show up tomorrow there's another excuse of why they cannot refund your money. The manager that works in the store African-American man has a fiancé's name Ashley and she is very unprofessional very ghetto has no sense of what customer service is about she also needs to take a customer service training class. These people has been stealing money not only from my friend but when we were there today to pick up the money The store manager and his fiancé was out smoking marijuana in the parking lot we watched Ashley going to the store also called and asked to speak to the manager Ashley lied and said he was not there when we watched him walk into the store. As we were going inside the store there was another dispute going on between the company and other customers about stealing their money also I don't understand how the stores still open as many times as people have to call the police to get their money back from these people. They deny you but they still don't want to give you your money back they are the true thieves. They get Smart what you and tell you that you have to take them to court but how is this even legal how is the store even open still?how is it OK that the store steal money. Don't give these people your credit card number because even if you do not purchase furniture they will continue to take money off your card for no reason at all even if you do not have furniture with Them. They have convicted Felons as workers. But we will be reporting them to the Better Business Bureau since they refuse to give us information about their corporate office and the man that's actually in charge of the store we have no choice. This business is ran...

Will definitely go back to buddys on state in Rockford again. I recently placed an order for 2 beds for my children. Initially I was given a 2-3 week delivery time frame seeing as how they had to order them. However there was a problem with the vendor and it took a lot longer than expected. Took roughly 8 weeks to obtain the furniture. However the manager went out of his way and above and beyond to make sure I was informed on what the problem was. Admittedly it was getting frustrating the fact that I was paying for items I hadnt recieved, however the manager wynford more than took care of me and even got me something to go along with the beds. I can honestly say if I had gone to Aaron's or rent a center they would have just given me the run around and I wouldnt have been made feel like my business mattered. Thanks again wynford you made my...

My family and I went in to look at some refrigerators for our new home , we were greeted right away by Mr Wynford & Ms Ashley they are both very knowledgeable with their inventory they answered every question i had (keep in mid i am a tough shopper ). They made sure i was happy with what i was looking for before they talked about numbers , when we did get to the numbers they showed me everything number by number with no hesitation. We got a great deal with our new fridge ,such a great deal that we ended up buying a new bed with free delivery on both !!!. Couldn't be happier everything went smooth with no pressure i strongly recommend...