Great American Cookies — Local services in Rockwall

AVOID THIS COMPANY ESPECIALLY THE ROCKWALL LOCATION!! THEY WILL STEAL YOUR MONEY!! I ordered a cookie cake for a birthday party on 9/22/2023. Went to pick up my order the next day on 9/23/23 and my cookie cake had not been made. The guy told me the cook had not been there in a few days so a lot of the orders were not made. I asked for my money to be refunded back to me. He said the system wasn't working at the time. I went back two other times to ask for my refund, to speak to the store manager and they never would refund my $40.00 back. I called the Wylie Tx location and asked them if they knew of a corporate number or the owners number. They either didn't want to provide that information or didn't know but they suggested to look on the website to file a complaint and said they should respond within 24hrs. I did just that and no one responded back to me. I looked up who is the CEO/Founder of GAC and found Michael J Cole listed as a founder. I emailed him. He responded back pretty quick and said by law the company is suppose to give you the owners information and suggested I need to contact customer service. Unfortunately, he was of no help either. Long story short, DO NOT ORDER FROM THE BUISNESS AT LEAST NOT THE ROCKWALL TX LOCATION!! The Manger, Raphael, is of no help and is...

Horrible! Don’t waste your time! I ordered a cookie cake Saturday morning to be picked up Sunday at 12:30. I arrive Sunday at 12:45 and they had no order come through as I was told their “system was down”. I was told to come back at 3pm and they’d have my cake ready even though that time was already half way through my son’s birthday celebration. I was told the order was already cancelled by the system so I should receive a refund in the next 3 business days (I’ll update if that happens). I came back at 3:05pm and the cookie cake had just been baked and was not ready at all and they seemed to have no idea that this was supposed to be done. The excuse this time was the night prior someone left the refrigerator open and all orders had to be thrown out. Hmmmm. Waited for 15 more minutes asked if it’s ready as I’m actively missing my son’s birthday party. Said they will need a few more minutes and after 10 minutes of still no cake I told them to give me whatever they had done and I’ll decorate it myself! They were all incredibly rude, the manager mocked me and when I asked for the owner’s information they ignored me! I’ve never witnessed such unprofessional behavior in my life! I received an incomplete, pathetic cookie cake for $65....

I'm 30 years old and have never ordered a cake before. Came in super nervous Thursday and gave a bit of a vague/bland details on the style. The cake I picked up Saturday was STUNNING! Wanted to cry when it came time to cut it. Almost did cry with joy whilst tasting! I got the the brownie base, Sweet Cream ice cream, and frosting colors. Asked for flowers and was expecting the usual, dull couple of little ones on top like most bakeries, but nope! When I saw the flowers on the side.... WOAH! Parents mouths dropped and drooled at the unveiling! The customer service was phenomenal. They didn't mind my shyness or nervousness. I got so overjoyed I had to add a bundle of cookies to the order to take home that Thursday. Ma and Pa loved their Birthday Cake and I will definitely be doing another ice cream cake with a brownie base for the next Birthday! Wonder which flavor I ice cream to try next 😛 Oh and..... I accidentally tillted the box slightly avoiding the furbabies on the way in the kitchen. Sorry about the few smears, but the cake remained beautiful...