The Hole Thing Donuts — Restaurant in Rockwall

My grandson wanted donuts this morning so at 10:00 I went out to the donut shop. There was a line of traffic from downtown all the way down Goliad going both directions so I stopped at The Hole thing only because it was easier. I have not had good experience with this place in the past. Their donuts always tasted a day old or kind of like grocery store donuts. But I thought I would give them a try again . Boy was that a mistake. First of all I selected 4 donuts. She rang it up and on the screen it said $7.94. I thought to myself jeez $2 a piece for donuts is really kind of high. But I paid and delivered the donuts to my grandson. He took one bite and asked me where I got them and when I told him he looked disappointed. He said that they were not good. Seriously what 10 yr old says a donut is not good? I got a notification from my bank stating the charge was $10.94 for these donuts. I was shocked. I called the store and told her about the discrepancies. She explained that one of the glazed donuts had a spiderweb on it so it was more! So they offered no resolution, no apologies for selling stale or day old tasting donuts. Go down a little further north and the donut shop there is so much better. Fair pricing and better product. If these donuts tasted good I would have not been posting this. They were terrible and very prices at $3.50 a piece! To much competition i will never settle for this place again. I guess that is why nobody is at this place on Sunday morning and a line at our...

There are two Other doughnut shops near this new one - which have great doughnuts. I broke away from my traditional stops to give this place a try - twice. Picked out some unique and pricey doughnuts the first time with coffee - with a service gratuity requested from the checkout device. The doughnuts were on par with the other shops in the area (nothing special - just good) - the coffee was unfortunately not good because I mixed in sour creamer they failed to refrigerate - so I threw it out. Came back a second time and made sure to tell them that they need to refrigerate their actual dairy creamer - to which I got an “okay” - with no real concern. Bought some expensive doughnuts with coffee (no creamer this time) and was again posited with a “gratuity request” on electronic checkout…. Gave gratuity again - and realized I paid for coffee again (when it should have been free. I asked the person behind the counter - if she had any realization that perhaps the coffee should have been free - especially after paying her a gratuity (which she was watching if I did) - and her first word was “well…” - and I did not bother to hear the rest of her explanation as to why. The coffee was then discovered to be cold (threw that one out). Paying gratuity was not the problem - it was paying for it and having a bad service experience - coupled with pricey doughnuts and bad coffee. Not coming here again.. Hope your experience...

If you are looking for gourmet donuts that not only look great, but taste great as well, look no further! I've been a regular customer since I stumbled across this shop a little over a year ago. I was impressed with the gourmet selection of donuts such as strawberry shortcake, creme Brule, blueberry cheesecake, and banana creme pie just to name a few. If you haven't tried their brisket balls, you are missing it! Make sure you get a side of bbq sauce with the brisket balls and thank me later! I've seen prior reviews about the price, but I'm a firm believer in you get what you pay for. These donuts are huge; especially the specialty ones and they have high quality ingredients. I happily pay more for great quality and great customer service! I love them so much that instead of a birthday cake, I had...