OfficeMax — Local services in Rocky River

I've relied on this Office Max for my full color print needs for a while. I've never been disappointed until this week. I am feverishly working to meet an exhibit deadline and needed color prints of photographs printed on card stock to be later mounted on wood. Friday I picked up an order from them and it was perfect. Same on Saturday. Then yesterday, I was at first disturbed to be told they had not received my order, even though I had a confirmation email. The minute I arrived home, I found they had sent an email saying my prints were ready?! So back I drive to pick them up and take them to be mounted. But they were not printed at 100% document size, so they did not fit the plaques I had made. I contact the store and they tell me just order it online again and we'll reprint. But again they were printed too small, and I was told they had no control over what size printed out. So, what happened to their equipment or personnel that suddenly the order could not be filled correctly? I was also told I would need to contact online customer service to get a refund on the 2 incorrect orders, they would not issue a refund in store. I am still waiting to hear from customer service regarding that matter. I think I just lost 2 days and half my print budget for nothing.

Update: I changed my rating from 1 star to 2, because they did issue a credit for the 2 bad batches. Still a little floored that my 8.5 x 11 documents could not simply be printed at 8.5 x 11. That's OK. Staples...

Went to get a background check. Office Max provides this to the public for the U S Census Bureau, among others. They receive money for this. When I showed up, only one person working who was helping an older lady. Another guy came in after me and was also rung up before me. I said nothing but felt disrespected. Then the young man started going thru his procedures to do my background check, fingerprints, etc. In the middle of his preparations, 2 more folks came to check out. He stopped helping me and went to help them! I protested and he said his manager told him to do that. I was also in quite a hurry for a meeting far away. I mentioned I too am a customer and he replied " Last I checked, my manager is the one who signs my paycheck". I stormed out as it was apparent even more people were lining up to check out and he would continue pushing me to the end of the line. I called the manager who meekly said he would talk to the kid but confirmed he told him to do this. I protested again noting they provide the service for a fee and I was disrespected both verbally but especially by getting bumped and that I was entitled to be serviced before these others. Very poor customer service. Poor management and procedures and training. Totally not going there again. Lost another hour having to go to another store later in...

My visit started off well, but ended horrendously. I was LIVID. There were two ladies who were very polite and accomodating. I had to make a phone call to get information to fill out on a form I had to fax, so I was in the store for a solid 30 min. The one lady had to leave, and she was nice enough to ask if i needed anything before she left. I was still on hold and said no thanks. After I got off the phone, the other lady was helping another customer. (Completely understandable) But what I have ZERO TOLERANCE for, is when anther person comes to help her, there's multiple customers walking in, and he greets and helps THEM FIRST!!!! I was beyond furious, asked for my...