The Home Depot — Local services in Rocky River

I am a 68-year-old senior citizen and I had the most horrendous experience with Home Depot appliance home delivery. I ordered a new stove and upon delivery, the workers informed me that they could not get it through the doorway to my house. Rather than assist me with navigating the challenges of my doorway size, they gave me a form to sign or else they would take it back with them. I reluctantly signed the form, but was left alone with my stove on my porch. It turned out that all they needed to do to help me, was simply remove one screw and four control knobs from the stove which I would have done if they had just been patient.

I called my local Home Depot store only to be transferred a dozen times. When I finally got a manager on the phone, I was told it was my problem. When I told them, I wanted to file a complaint, Aaron said “Go ahead and make noise if you want to!” I called a neighbor, also a senior, and we were able to get the stove in with no problem.

I am beyond disappointed in Home Depot’s total lack of customer service and discrimination against seniors. ...

the item i was looking for was said to be at this location, which i generally avoid because it doesn’t have a large selection. i got assistance from the check out lady, who couldn’t leave her area. i understood this...she told me to talk to “the boss” - some guy in a black jacket who was apparently the store manager. but i never got a chance to talk to him, because he was busy talking to another employee while i stood 6 ft away waiting for them to finish. another employee came to me to help but was of no use. so i had to try to go to another location to find the item. and as i left the original employee at the checkout lane asked if i found what i needed, answer was no, and she had another “boss” who listened to my concern but also was of no use. i understand the industry, i’ve been in it before, i manage people now. all i wanted was acknowledgement and some timely help especially at 645am. leaving, the “other boss” said “well we are a friendly store and i hope this isn’t your last time in here...” to which i replied, “it...

The worst experience ever! I've been a home depot loyal customer for over 7 years, but today's experience was terrible! I went to the Rocky River store and placed a delivery order and they had all the items in store except the toilets which is fine! The order was supposed to be delivered all at once from the Rocky River store. I called in to check on the order status because only 1 item was out for delivery and the rest was pending. They had no clue what I was talking about, the lady said the rest of the order is coming from brookoark when I placed the order at Rocky River, zero help over the phone, then she said the whole order will be delivered together, the she said they don't know why the order is not out yet. Zero help for real! And they keep delaying the order that is on the way! I'm sitting at home waiting in my driveway when I have a job to go to, because the lady cannot even check on the truck driver to see what's taking him forever when the order should have been delivered...