Firehouse Subs River Plaza — Restaurant in Rocky River

Today was the third time I’ve tried to visit this particular location. Other two times were also one star reviews. Today we stood in the store for eight minutes and still no one took an order. And no one greeted us upon entering the store until we stood in front of them, and stared. They were too busy doing orders that had come in either online or over the phone. This franchise could take a hint from subway, even they know to take an order from a person standing in front of you. There was absolutely nobody in the store. The time before this there were 2 younger gentleman working. We arrived 12 min before close. A couple walked in before us and were turned away. We were also turned away, stating they were closed. As we walked out a family was walking in, you guessed it, they were also turned away. Finally a gentleman pulled in the parking lot to try to order. We advised him they were closed. With 12 minutes to go, 4 orders were lost. It may be a policy to close at a certain time. But I doubt that is 12 min before closing. The first time we attempted to go here was several years ago. I don’t remember what happened but I know it was a negative experience since both this time and the last time a family member suggested this location, I was understandably shocked. We will not waste our time a 4 th time. If it doesn’t go well the 1st 3 times, it just makes us look stupid for trying! With so many places to eat in River play suggest making some changes. I understand. It’s very hard to find good help nowadays. However, proper training and time management is...

UPDATE: I’m dropping it down to 2 stars. This is the second time I’ve had them ignore my order. I get an Italian with sautéed mushrooms (extra $3) and no provolone cheese because I’ve got a severe dairy allergy. Second time they’ve put cheese on it. I talked with a man tonight who didn’t sound very apologetic and didn’t offer any compensation. I didn’t scream or shout at him and told him my frustration and that I have a severe allergy. Service has truly gone downhill since last year when they use to actually care about allergens. If you’re allergic to milk or gluten (even with their gluten free buns) avoid this place!

Firehouse Subs rule!! I LOVE their hot subs and they always take my dairy allergy into consideration (one of the few places who does without a fuss).

I just had their catering for my wedding party and oh man they were a HIT!!! I got my sister in law a gluten free ciabatta roll which she said was stellar. They delivered it on time and in neat boxes. I was able to call over the phone as their website’s catering page wasn’t working. Everyone loved their delicious sandwiches and chips!

Well done Firehouse Subs for feeding a hungry wedding group and dealing with two...

Decided to try this place since it was new and I was in the mood for a sandwich. Not bad, but not great either. The store was very nice and clean. The employees were friendly, but they also do that fake "WELCOME TO FIREHOUSE" thing that some companies force their employees to do EVERY time someone comes through the door. It's awkward and insincere and weird. I ordered an Italian sub. Hate to say it but I'm not really impressed. Again not bad, just not great either. It was a pretty mediocre sandwich. The honey ham overpowers all the other meat on the sandwich so it doesn't taste "Italian" at all. The Italian dressing was either missing or completely undetectable. The mustard was almost unnoticeable as well. Decent bread, and everything seemed fresh and well prepared but again just very mediocre in the end. Paid $9 and change for a large, felt a little overpriced considering for a dollar or two more you can go up the street to Jersey Mikes and get an even bigger,...