Brown's Appliance Center — Local services in Rolla

Bought Samsung dryer as is from Lowe's back in 2018. Last week I noticed clothes were soaked coming from the dryer, and realized immediately no heat. This occurred right as I needed to wash uniforms etc, so I panic called and spoke with Ms. Angie. Not only did she have an appointment scheduled ASAP, she knew exactly what was going on & fully understood the predicament I'd found myself in. After confirmation of the model number & part(s) in stock ,Brown's Appliances was ON it! I was told between 10-1030am, Mr. Greg showed up at 10am sharp, had everything taken apart, replaced, put back together AND functioning within ONE hour maximum! Not only that..but I NEVER had to leave the house! They came to my home to fix it (I was expecting to have to drop the entire appliance off etc.) BOY was I wrong! I am beyond grateful to have this taken care of, truly. I am blown away with the service, from the second the phone was answered to finality with a receipt, this entire process was such an easy fix (for me) and I appreciate Greg's work SO much! If y'all have ANY Issues, please contact Browns and ask! I am still mind blown my dryer is fixed already! Wow! Y'all...

Visited this appliance shop, just a little over 4- months ago. Ended up purchasing a used dryer that was delivered to Newburg. Seemed like a great deal. $150 for a Maytag dryer, but it lasted less than 4 months! Spoke with the owner who offered another used dryer at the same price as the 1st one and they would take away the broken one. We asked to see it but was told it was not on-site. We agreed to buy it since the delivery at this point was 3-days out. Today, is day 3 no phone call. So we reached out for a drop off time and was told that their now backed up things have gotten busy and they can’t guarantee delivery today or maybe not even tomorrow. When we started pointing out that we were being pushed down the priority ladder the lady said we could come pick it up. At which point we inquired whether or not it was onsite since she previously stated it wasn’t!! Basically in the end instead of offering to look into whether or not they even had a used dryer for us to pickup or offer any kind of real customer service, we were told maybe we should shop...

Brown's Appliance Center made my Speed Queen Washer & Dryer purchase a smooth and worry-free process. Angie was very responsive to email and worked to get me the best deal; even finding a $200 rebate I would be eligible for. The delivery was punctual and professional -- arriving within minutes of our scheduled drop off time. This was exceptionally convenient compared to the massive delivery time window you'll get from other suppliers. Brown's has earned my highest...