The Mail Shop Etc. — Local services in Rolling Hills Estates

Every time I need to ship a package, I make a mental note to avoid The Mail Shop etc. Unfortunately, my experiences here have been consistently negative. On one occasion, a package I shipped via DHL was lost, and dealing with Bruno during that situation was far from pleasant. Another time dropping off a package, he told me I’d be charged if I wanted a receipt which I found unreasonable.

There have been several instances where I've needed to use this location, and I always end up regretting it. Today was no different. Bruno was preoccupied with something and told us, “I’m going to be awhile, ladies,” while a customer ahead of me continued to wait. After standing in line for 10 minutes with no progress, I decided to leave.

At this point, I’m willing to drive much farther to drop off my DHL packages elsewhere. This location is not user-friendly, and based on other reviews, it seems I’m not alone in feeling this way. If customer service is such a burden, perhaps it’s time for a change in profession. Rudeness has no place in...

One of the nastiest, meanest awful men to have to deal with. We pay over $300 a year for a mailbox and speaking to this nasty mean old man Bruno is always a horrible experience. I usually say nothing and just pick up our mail and leave. This time he charged $20 because a $4 package was left there for extra days while I was in the hospital for a miscarriage. My husband asked him to please waive this one time and he refused. After I went in to resolve this issue myself despite losing so much blood, he threw a $20 bill at my face towards the counter. I broke down in tears and just left. I am canceling our mailbox and going to another place. I don’t need this. What an awful awful...

Based on the attitudes of the staff and the various "informational" signage around the inside of the store, they treat you as you treat them. My little elderly mother frequents this place for document copies and scans, and all the times I've accompanied her, the staff have been polite and never rush her when she has to dig through her Mary Poppins purse for change.

If you're the type who acts like they're entitled to immediate, exclusive service just because you drive a big car or live in a fancy house on the hill, then you might need a reality check before coming here. (Just go to the post office across the way if you're in such a rush - not like they'll care...