The RoomStyle Furniture — Local services in Rosedale

Stay away from this place. I went there ordered a couch. A guy named James help me. Told him I have a 30 inch door and told him what couch I wanted and he said yes it will fit no problem. I asked about delivery he said it is $100 dollars paid separately from the order I said ok thought it was funny that it wasn’t included but I was like ok. James said delivery fee is due when the furniture is delivered and I was like ok. Someone came to deliver my furniture and they asked for the delivery fee I said I would give it to them after they bring it in and set up the furniture. The couch did not fit through door so when I said to take it back cause James said it would fit the delivery guy said he needs to be paid for delivery and I said the couch didn’t fit I’m not paying for delivery when it don’t fit and I was told it would. The guy called James at the furniture store and said I wouldn’t pay for delivery and James didn’t know he was on speaker and he told the guy that’s why I told you to get the delivery fee upfront. James new it wasn’t going to fit and was trying to cheat me out of $100 dollars. When I went back to the store he told me I couldn’t read i tape measure and it was my fault it didn’t fit. That’s when I said give me my refund and I will never shop there again. If you do go there stay away from James he is a piece of work to...

Great prices but I promise the hassle is not worth it. I placed my order ahead of time so that my bed would be delivered by move in or soon after. I placed my order on May 2nd with the assumption it would take 4-5 weeks. After 5 weeks I still heard nothing so I called them. Another issue I had was the fact that I had to call over and over to even get an answer. Then they told me it would be another week, a week went by no call so I called again. I went through this every week. I would’ve been a little more comfortable if someone would have at least called me to give me an update but every single time I had to call at least 5 times before getting an answer and the women who typically answers (said her name was Shiela) is extremely rude and lacks customer service skills. After my bed was finally delivered to the store they called to tell me the wrong color was sent. I waited 2 months for a bedroom set that never came. Highly disappointed will never...

The store and people are fine, so they get all 2 stars. However, because they work with acima, they will not get 5. Acima is a very shady company. Because I forgot to update my account after getting my new bank card, I was charged a late fee, even though I still made the payment the same day. My payment was not late. After speaking with their "customer service", which is a term I use very loosely, they confirmed that yes even though it was still on time, I was charged a "late fee", because their auto payment attempt failed. I will never use them again. I can't stand companies that nickel and dime people, especially in today's economy. And for roomstyle to condone this, they're...