The Home Depot — Local services in Roswell

Home depot completed flooring measurements of our entire home. When it came time to pick the product and pay for the quotation we were expected to pay-in-full up front. They convinced me to go with LVP to replace the marble/hardwood/and carpet in my home. Once it became installation day the installers noticed (within minutes of entering our home) that the flooring option we had been sold and already had delivered was not thick enough to reach the door casings and would leave significant ridiculous looking gaps throughout the home, A LOT of them—which would lack a professional finish. Keep in mind, this is after disconnecting all our plumbing, moving all of our furniture into a corner of our house and us making arrangements for an alternative place to stay for the week at an AirBnb, as well as burning our vacation and taking time off to deal with all of this. Our house for the family, kids, dogs essentially un-useable. Their solution: "oh we can add plywood underneath the product within your entire house for $6k" ($6K!! for maybe 80 sheets at most) to make up the gap, or we would have to replace all our door casings (again for an obscene amount of money). This kind of tactic is just like a sleazy car repair guy taking your car apart and holding you hostage for “un-foreseen” items before he will put it back together. At this point, we were really given no choice and being held hostage. It is costing us money every day we cannot use our home. This all could have been prevented if the flooring measurements and quotation were done by professionals--we mistakenly assumed that Home Depot employed such knowledgeable individuals—that included the thickness of the flooring needed to have a professional workman like result. This is NOT an unforeseeable event and even the installers stated, "they see this all the time"—these are the Romanoff subs that work for Home Depot!! Of course, in construction things come up, you run into things you don’t expect, but this is not a “thing” such as that, this is a basic requirement to install the product they convinced us to buy, obvious to actual professional within minutes of entering the home. We aren’t looking for something for free here, we are looking for them to make good on a satisfaction guarantee and to deliver what they quoted in a reasonable timeframe in a reasonable workmanlike result, and most importantly to make that kind of decision up front before we were pinned against a wall. All-in if we were to agree to this abuse we would be at something like $12/sf for LVP! I feel that this is in fact definitionally a form of extortion—demanding money under threat, but now its not only a threat but rather harm being done to us every day that goes by; however, Home Depot is so large that they have no interest in reaching a solution that does not cost us more money or time. Its more pressure on us the more time they take. No one is personally responsible and they hide behind process and hierarchy. These are bad people, or perhaps people not taking responsibility for the terrible things they are doing to people and blaming it on corporate chain of command, rules, and hierarchy. I just spoke with and Ops MGR who made it abundantly clear he couldn’t give 2 s*s about the situation, no regard for my displaced family, no regard for the costs already inflicted on us, no regard for the time it’s taken already, no regard for the fact we burned a week we took off work--take it or leave it, pay or cancel. How and why do they employ people like this? Their upside-down pyramid of “customers first” is a joke; it’s ridiculous to look at them in their “customers first” orange aprons, and maddening the hours and hours I’ve been on the phone on hold listening to their “what’s better than saving money? Saving time” hold repeat—both of which are far from the truth and stunningly insulting. Use these people at your own risk; what a terrible decision; I dread the idea of figuring out and unwinding...

Don’t not get your flooring done through Home Depot! This was my first time getting work done on floors and I thought using a big-name company like Home Depot will make the process a lot easier. I was wrong due to the fact that they use several different other companies so the communication between them is extremely poor. My first time coming into the store the representatives could not get the order correct and they do not place the order in the store they have to call a different company which takes almost an hour for them to pick up the phone so I had to sit there and wait while we were both on hold. They still couldn’t get the order done and I had to come to the store two different times due to them not being able to get the order completed. This is now three times I had to go up there and once it was all done I thought I was in the clear, but that was not the case. I was told someone would contact me within 24 hours to 48 to schedule my services. One week went by without hearing from anyone about my schedules. I called Home Depot several times to get put on hold to be told someone would call me back just to find out after speaking to a manager after one week that the person that does the scheduling was out of the office. I don’t wanna make this too long of a review just giving a few examples of the beginning of my process there was so many issues and now we are almost a month later and I’m finally getting the floor done. There is way too much back-and-forth you have to spend way too much time on the phone and you can never get the person you need to get on the phone. They make you go through a lot of work due to the fact they use some many other companies. Please save yourself the headache and just find someone else to install...

This review is only a reflection of the Store Management at this location. I enjoy other locations much more than this store. I recently used the Roswell HD for a kitchen cabinet order and install by their "Preferred Contractor" Metropolitan Renovations and have a horrible ongoing experience. Long story short, we orderd cabinets in November of 2019, scheduled install late January 2020 and were quoted a completion date in mid to late February. The install company damaged over 30% of the cabinets having one person do the install. This person was very rude and disrespectful upon arrival, ultimately being replaced 3 months later by another technician to finish the job. Fast forward to now, we are still awaiting our kitchen to be completed. It is now mid June with no ETA of expected completion. We have since brought another baby into this world, have been quarantined, and have celebrated many occasions without a completed kitchen. The store manager even had his assistant store manager, Mateen, reach out to me to offer a puny credit (slap in the face offer) for the ongoing inconvenience to settle the matter. UMMMM, NO! FINISH MY KITCHEN and then we can talk reimbursement. PLEASE DO NOT DO BUSINESS WITH METROPOLITAN RENOVATIONS AT THIS LOCATION OR ANY LOCATION FOR ANY OF YOUR PROJECT NEEDS. Go to another HD and find a more professional...