Ballard Designs Outlet Roswell Georgia — Local services in Roswell

Updated: After posting this review, I was contacted twice by both Ballard’s social media team and their customer service department who apologized and inquired for more information. The next time I was in the store and saw Sarah (mentioned in original review), she greeted me and let me know she had been told about my review and apologized for the experience. She assured me Ballard had addressed the concern. That would have been enough. However, about a week later Sarah called me to let me know she had transferred a duvet from another state to the store near me because it was being discontinued and she knew I had been looking for it. She went above and beyond to make sure I knew they appreciated my business. Thank you Sarah and Ballard Design for your kind responses.

Original review: I shop with Ballard design pretty regularly. The outlet is convenient for me to stop in to look for items I have been keeping my eye on. I have always had a wonderful experience, until today.

One of the managers Sarah is delightful and a joy to work with. She is personable and remembers you and what items you’re looking for. She had been helping me look for a specific style bedding for a child’s room she had convinced me to buy during a sale.

Fortunately I found the last piece of bedding I needed today. When I went to purchase it at the register another manager claiming to be Sarah’s “supervisor” told me she was going to “re-educate me.” She was condescending and rude. When I expressed to her I felt disrespected she stood silently watching me check out. I unfortunately didn’t get her name, but I would guess she is in her 50s with shorter blonde hair. I love Ballard design, and this employee does not represent...

I visited this store on Saturday, February 6, 2021. I arrived around 11:45 am and didn’t enter the store until nearly 1:00 pm. For anyone who has not been to this “outlet” it’s a very large space. However, due to Covid restrictions they’re only allowing 20 people In the store at a time. I understand we are in a pandemic and Covid should be taken seriously, however, this is overkill. The staff is unapologetic and for them to be so worried about Covid, they sure don’t mind getting up in each other’s face to whisper to each other. What a joke. I work in healthcare and I know the dangers of Covid and proper social distancing is beneficial. In my opinion this is more of an attention seeking gimmick so people can see the line wrapped around the store. I mean, the entire store has been 50% off since March 2020, so obviously they’re needing the business. Perfect marketing ploy to make people wait outside. Seems more exclusive. The Gucci outlet in dawsonville does the same thing. Save yourself the time and frustration of this overpriced ikea furniture (yes, the majority of their catalog is made in China) and go to Dawsonville. Restoration hardware, west elm, pottery barn are all there and the prices and quality is...

We have been in the process of buying furniture for our remodeled home and now a vacation home. I have been frequenting the Outlet store quite a bit over the last couple of months. During one of my most recent visits I had the pleasure of working with both Julia and David. I walked through the store and spotted all of the items I wanted to buy and Julia was so kind to come around and put hold tags on all of the items. Following that I finally decided to bite the bullet on the Original Home Office furniture. Julia kindly referred me to work with David to pick out all of the items I needed. I had already designed and measured everything previously. He walked me through each of the pieces and patiently helped me pick out the best looking items they had in store. He also took the extra time to find all of the necessary hardware to put all of the pieces together as well as make a list of missing items and their item numbers. Honestly, I put off purchasing the OHO set because it seemed a little overwhelming trying to figure out exactly what I needed.

It's always a pleasure shopping at the Ballard Outlet, but my latest experience was...