Eileen's Café & Banquets — Local services in Round Lake Heights

We had our daughters party at this location, and it was the worst experience we have ever had. The bartenders and person in charge were rude, not friendly and complaint about every little thing. My wife and I could not enjoy the party because they were coming to us to complaint about everything (kids, parking, liquor, music). My guest also compliant about the bartenders giving them attitude and not being friendly at all. We were asked to be there 2 weeks before so we could tell them what kind of liquor we wanted at the bar, well they did not have what we asked for and had to go next door to buy what guest wanted, by then they were complaining because guest could not leave or come in the hall with liquor. They closed the bar before the event was done, we had a live band, which we pay a lot of money for, and they also cut them off about 20 minutes before the end of the even. When the party was done, we were rushed to leave the place even when we were trying to take the leftover food and personal items. Overall bad experience, they were rude, not friendly and complaint about every little thing. I will never go back and would not recommend this...

The banquet manager, Rose, was a delight to work with. She was patient and kind, listening to everything I hoped to achieve with my event. We picked the perfect colors for the occasion, set the menu, decided on table decorations prior to the big day. She assured me she would work the luncheon since we had developed a relationship and this was a very special occasion. The day of, the owner decided to "help". It would have been fine, but unfortunately he was not dressed appropriately for my occasion and it deterred from the atmosphere. Additionally, he lingered and even ate of the buffet, which I found unusual.

That said, the accommodations were to my specifications, the food delicious, and Rose did an outstanding job facilitating everything for me. My only negative comment is management decided to add another worker to help, but she also was not dressed appropriately for my occasion. She was a lovely person and a fine server, I just wish she wasn't in jeans and a sweatshirt.

Overall, the location was good and I would recommend to others with the caveat of knowing you might have a nice event planned and not all the staff will be dressed...

I booked this hall for my daughter's baby shower and I have to say I was pleasantly surprise. During the time I booked the hall through the day of the shower, i dealt with 3 different ladies all of which were super pleasant to work with. Tanya was absolutely the best. She kept in communication with me during every part of the party, the food and guests. She also tended the bar and did a great job with all my family and friends. The hall was beautiful and clean. She made my whole experience unforgettable for such a big chapter of my and my family's life. My guests were impressed with not only the venue but with Tanya's attention. I have already recommended this hall to a few people that are now interested based on the baby shower they attended. I cant thank you enough for everything Tanya. I will def keep you in mind for any of my...