Bark 'N' Town Pet Resort and Day Spa — Local services in Round Lake

Our pets are our children and we cannot say enough positive things about our recent experience at Bark n’ Town and the wonderful team of people who created such an incredible atmosphere for our high-maintenance boy Alfie. He’s a three-legged gentleman with a lot of separation anxiety and quite a troubling past so he requires a little extra love and attention. We took him to daycare to get familiar with the people and then proceeded to board him for several nights while we were on vacation. The staff was communicative, timely, honest, and detailed which put our minds at ease. With how precious time off is, this meant so much to us! Upon our arrival to pick him up, we noticed smiles for miles on Alfie’s face as he was excited to greet me but seemed like he didn’t want to leave. He was leaning in, ready for belly rubs and smiling while looking up at Bev and Jess. This was so heartwarming to see and the only confirmation that we needed as we believe dogs don’t lie. Their body language is so telling. We have now found our new home away from home and will be coming back! We highly recommend this facility for all of your dog's needs for peace of mind while away. Thank you so very much!!! Oh, can't forget the personalized handwritten thank you note we received in the mail! Just amazing and so appreciated. This is a family-owned small business and you will notice the warm welcome and that the owners are active participants in your pet’s care. 🐾❤️

—————

Our other pup Helly just came home from her very first stay at Bark n’ Town with her big brother Alfie. They are happy pups!!! While away, we checked in with the staff several times to confirm all was well and they couldn’t have been more prompt with the updates, always making us feel like we were the only customer. We cannot say enough good things about this facility, the incredible staff and their commitment to their services and providing the best care possible. Thank you to all the Bark n’ Town Team for being YOU! We will always trust Bark n’ Town for all of our pet care needs and highly recommend! 😊...

I’m conflicted about this review, because really there is nothing wrong with this place in terms of safety or physical wellbeing of your pets, and they seem to have systems in place to ensure routines and safety. but it is far from a pet resort or spa. Do visit before you book. I made the mistake of booking a trial night and paid the non refundable deposit in advance, had I visited in person I would have known this was not going to work for my high energy young vizsla. The building has about 60 kennels lined up on two long concrete corridors. The kennels open up to another indoor kennel (about twice the size of the main kennel), and the dogs get to use this extended space twice or three times a day (I forget), plus a couple on leash bathroom breaks, so the outdoor time or any stimulation is very limited. When I called to inquire, the owner said they are a pet resort and are located on 12 acres so I thought the pets would benefit from having all this land, but really they mostly use the pebble covered fenced in boxes outside for quick outings (15 minutes once/twice/three times per day depending on how much you are willing to pay). The dogs also don’t interact with each other for safety. I asked if I could get pictures every once in a while (I would have used them for a two week trip), and the owner said it would be 9.99 per picture, since manpower is expensive. I was shocked to hear this. I dropped off my pup for a trial night but ended up picking him up the same day because I knew I wouldn’t use them for longer stays (I got charged the full boarding fee but oh well). While I was picking up my pup, I saw two dogs having their 15-min interactive time outside, and there didn’t seem to be much interaction or playing. The dogs kind of sniffed around the pebbles while the minders were standing by or looking at their phones. I’m sure this place is fine if your dog is older or otherwise doesn’t need a lot of exercise or interaction, and is fine to be in a kennel for most of the day. This place didn’t...

I left my dog there for about 5 days. I believe they gave her general care as expected (gave her the meds she needed, etc,). The dogs are kept in a building in about 4x6ft chain link area with concrete flooring. The only reason for the 3 rating is that part of the kennel is not heated and was told the dogs are not in the unheated area except for when their kennel is being cleaned. We happened to be gone during extreme cold weather (warnings had been issued, single digits plus wind chill factor) so left her coat with her, (she is an indoor dog with very short hair). When I picked up my dog (late afternoon) they got her out of the unheated area? And she didn't have her coat on. When I took her home, she was trembling off/on most of the night and a bit disoriented. She slept the majority of 3 days after and then bounced back to her normal self. She likely wore herself out by her own stress/anxiety but I was not pleased about her being in the cold area on the day I picked her up (she had been given a...