Gold's Gym North Round Rock — Local services in Round Rock

THIS IS THE WOSRT EXPERIENCE I'VE EVER HAD WITH A GYM!!! I let a few things go when I first enrolled, giving the benefit of the doubt. I signed up online and paid $53 to enrolled, not knowing that they had .00 enrollment fee at the gym. I asked if I could get my enrollment back and I was told I couldn't because I did it online. Fine! I let that go. Then I decided to add my sister since there was no enrollment fee. I had seen a sign that said you can add someone someone else to your account for $29.99 a month. I asked for that and I was told I couldn't do it and it'll be $34.99 month instead. Ok fine! Not sure why where there are signs all over the gym that say 29.99. Ok I let that go! Then I took my kid to the kids club and my child was in there for less than 40 minutes and comes out with a big scratch on his face. The staff didn't even provide and explanation for what happened. Then someone named Kaylee calls saying she's a manager after my review on Facebook and provides an explanation of what happened. She also stated they'll give me the first month free since I had just enrolled and I'll get a credit. So, today I was checking if I received the credit. To my surprise there were $312 taking out of my account from Sept 2nd to Sept 6th. Wth?!?!? I called and they finally put a manager on the phone, Luke. He explained that $90 was all that was incorrect, because the membership was initially input incorrectly and they were going to work on getting me that money back (Which sounds like it'll take over a week, but it was taking out of my account within a week). He said the rest of the charges are for the last month, prorated fees (Sept 3nd-Sept 5) and first month. Which I was not ready for it to cost me $207 to start at a gym. It wasn't explained to me that that much was going to be charged within a week! I'm not working right now. So, that is a big deal. Luke tries to explain how it works with an almost sarcastic tone, like I'm stupid. It's not that I don't fully understand, but to me even if you are telling me that if I cancel 30 days prior and I can still use the gym for another 30 days, it doesn't make sense when I'm paying $207 within a week. If I cancel, I only get 30 days not 60. I enrolled with the hope to get a workout when I have an 8 month old baby. Then I asked about the credit on the kids club that I was promised by the other Manager, Kaylee. Luke says that since the money was already taking out, that I'll get credit next month (That's not what I was promised to begin with!). Plus the way things are going I'm not sure I'll keep my membership! I enrolled 11 days ago and I'm so freaking frustrated!!!! The worst experience by far. Very rude and...

Bad customer service, ready to loot customer with excuses. No employee has knowledge on what they are selling to you, even the sales guy does not give you full details until you fall in their pit. I signed up for Gold's Studio (04/20/18) with a 3 month commitment and was told I could cancel anytime if I am not satisfied. After exactly second billing month day (05/20/18), I approached Brandon (manager) to cancel my membership or atleast freeze it as I could not make to gym due to personal commitments and most of the classes that work with my timings are always full. As others told, he makes absurd excuses, rolled his keyboard mouse around couple of times and told that system was not allowing him to do anything with my account and come back cancel it before next billing day (07/20/18). I left saying nothing thinking to cancel next month (last month), what else can I do? When I approached next month (2 days before billing day) that is today (7/18/18), there's another surprise to me. I am supposed to give them 30 day notice of cancellation, otherwise I will be charged for another month ($99.00). That earlier 3 month commitment/cancel anytime clause is not applicable today. What the heck are these guys behind, bloody little money? I should say losing customers here for few extra dollars with no fairness. I just wanted to get rid of this membership forever and having no option (already super tired with my personal commitments), I downgraded and signed up for 3 month regular gym. I had the sales guy (tall guy, sits next to Brandon) write the last billing date (9/18/18) and last day of my gym (10/18/18) on the new contract today (7/18/18). I am hoping that is the end of this story and I don't have to see this bloody gym again in my life, otherwise I may have to approach somewhere else to straighten things out. I never had any issues with 24 hour fitness, very flexible with customers. Lesson learnt, never join a Gold's Gym unless you want to be looted. There are quite good gyms around or workout at home, not a big deal with...

I recently had a deeply disappointing experience with Golds Gym that has left me frustrated and dissatisfied. It all began when I decided to take a break from my gym membership due to personal reasons. Little did I know that this decision would lead to unauthorized charges that have become a source of great annoyance. At first, I had been satisfied with Golds . The facilities were ok, and the staff members were friendly. However, when it came time to suspend my membership temporarily, things took a turn for the worse. I followed the gym's procedures for membership suspension and believed that everything was in order. To my shock, I soon discovered that they had continued to charge me despite my explicit request for suspension. The unauthorized charges went on for 7 months until the card on file expired. They continued to charge me for an additional 3 months putting my account in a past due state. Now I am being asked to pay a past due balance to a gym I haven’t been to in 10 months or to provide documentation when I never received any. What frustrated me the most was that the gym's management seemed to be indifferent to my situation. They did not take responsibility for the error, and the whole ordeal seemed to be a never-ending cycle of phone calls and emails without a satisfactory resolution in sight. This experience has left me with a sense of mistrust and disappointment in Golds Gym. The unauthorized charges not only caused financial inconvenience but also a significant amount of stress. I expected better from a business that claims to value its members. In conclusion, I cannot recommend them to anyone looking for a gym. My experience with unauthorized charges and the subsequent lackluster customer service has been disheartening, and I hope that others can avoid such frustration by seeking fitness options elsewhere. It's essential for businesses to uphold their commitments to their customers and provide transparent and responsive solutions when issues arise, which, in this case, was...