Tri-City Appliance Repair — Local services in Round Rock

Had a hard time finding a locally/family owned repair business (which I prefer) in my area. Called someone who was rated very highly but no longer serviced my area because he had too much business where he was based, which I figure is a pretty good person to make a recommendation.

He recommended Tri-City so I gave them a call. They're not "flashy" by any means, but I don't think I can remember a better experience with a repair company. They diagnosed my machine's problem over the phone, ordered the part, and gave me an estimate.

The part was in the next day and, had I been able to be at home that afternoon, it would have been taken care of that day as well. I scheduled a call for noon the following day, and Rodney showed up at 11:55 ready to roll. He was gone within a half hour and, just as important, the total was only $6.35 different than the phone estimate. No sales pitch, no hassles, just good honest service.

I was even told about their retail shop if I ever needed anything or wanted to "fix something myself", which clearly isn't in their best interest as a service company.

Was completely impressed and will call again and, perhaps, even shop there when the time is...

I called this service a little leary because of the reviews but they are close.

I told them my oven had an error code and would not work.

I had to go downstairs and plug it in to get it and call them back.

When I did so, my oven worked but the gentleman explained the error codes and what to look for and it would probably be okay as I opened my door during auto cleaning.

I thought this nice as he could have stated "Well, I need to come out to make sure it was okay but did not"

They told me to just call if it occurs again and they will help when needed.

i told them about the reviews as I think every business should have the opportunity to correct their problems.

Hope they will do good if I need them but they were honest this time . BJ

By the way, Terri is no longer...

The men and women that work at Tri-City are some of the nicest I have ever met. I walked into this store expecting it to be like most repair shops telling me theres nothing they could do with out physically seeing the machine, well think again not only did they listen to me when i described the sounds and actions of my broken washing machine they even diagnosed the issue to the best of there abilities. They showed me a do it yourself machine repair video and showed me the part it was the best customer service I had gotten in forever must be the southern hospitality. I highly recommend them to anyone looking for parts and cheapest way to fix your appliances. Thank...